Shingo Research and Professional Publication Award recipient
Building on the success of the Shingo Prize-Winning first edition, Lean Hospitals explains how to use a lean management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety.
The second edition of this international bestseller begins with an overview of lean methods. It explains how practices such as value-stream mapping and process observation can help reduce wasted motion for caregivers, prevent delays for patients, and improve the long-term health of your organization. In addition to a new introduction from John Toussaint, this updated edition includes:
- New and updated material on identifying waste, A3 problem solving, employee suggestion management, and strategy deployment
- New case studies—including a new Kanban case study (Northampton General Hospital) and another that ties together the themes of standardized work, Kanban, 5S, visual management, and Lean leadership for the prevention of patient harm
- New examples and updated data throughout, including revised chapters on patient safety and preventing medical errors
Detailing the steps needed for a successful transition to a lean culture, the book provides the understanding of lean practices—including standardized work, error proofing, root cause problem solving, and daily improvement processes—needed to reduce common hospital errors. The balanced approach outlined in this book will guide you through the process of improving quality of service while reducing costs in your hospital.
This title is also available as an e-book from Amazon.
Mark Graban is the author of the Shingo Award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, and founder of LeanBlog.org. He currently advises healthcare organizations on lean healthcare through his firm, Constancy, Inc. and is currently the Chief Improvement Officer for KaiNexus. His latest book is Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements.
Previously, Mark worked as a consultant for numerous healthcare organizations across North America and in the United Kingdom and later served as a senior fellow at the Lean Enterprise Institute. He taught and led teams of hospital personnel across multi-month lean transformation engagements in departments including laboratory, radiology, primary care, and nursing settings. Working with managers and senior leaders, these hospitals developed a track record of sustaining their lean improvements and also instilling a culture of continuous improvement and kaizen.
Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.