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Registration Information

LEI WORKSHOP REGISTRATION INFORMATION

CANCELLATIONS AND REFUNDS:
If you must cancel your workshop registration, you will receive a full refund up to four weeks before the workshop. A cancellation occurring within four weeks of the workshop dates will be subject to a $350 cancellation fee. To cancel a workshop, please call LEI at (617) 871-2900.

CANCELLATIONS AND REFUNDS: UMass Online course
Refunds will only be issued up to seven days after purchase. Contact the Lean Enterprise Institute at 617.871.2900 for a refund.

SUBSTITUTIONS:
Substitutions may be made at any time prior to the start of the workshop. To make a substitution, please call LEI at (617) 871-2900.

LEI-CANCELLED WORKSHOP:

Should circumstances necessitate that LEI cancel a workshop, LEI staff will notify attendees by phone or email 20 calendar days prior to the start of the program. LEI will issue a full refund for the cancelled workshop or, if the opportunity is available, the option to substitute classes. LEI will not be held responsible for any incidental cost incurred (hotel, airfare, change fee, etc.).

ONLINE/LIVE-STREAMING WORKSHOPS:
You can cancel your registration for online/live-streaming workshops at any time prior to the first workshop session to receive a full refund. Once you have attended a workshop session, you cannot cancel your registration.

ONLINE/ON-DEMAND WORKSHOPS:
You can cancel your registration for online/on-demand workshops at any time prior to using your access code to receive a full refund. Once you have logged in using your access code, you cannot cancel your registration.

REGISTER ONLINE:
Register on our website www.lean.org via our secure internet server 24 hours a day from anywhere in the world.

REGISTER BY PHONE:
Call LEI at (617) 871-2900 between 8:30 am and 5:00 pm (EST) Monday-Friday.

CUSTOMER SERVICE INQUIRIES:
If you have questions about our workshops, please call LEI at (617) 871-2900 between 8:30 am and 5:00 pm (EST) Monday-Friday, or send us an email at registrar@lean.org. If you would like to review your past and current registrations, please to go our website www.lean.org. Log in to your profile. Go to the drop-down menu on the Training tab and click on “Review Your Past Training.”

PAYMENT:
We accept credit cards (American Express, Master Card, Visa) and checks. If you are paying by check please call LEI at (617) 871-2900 to ensure availability of your desired workshop. Please note you are NOT considered registered until payment (check or credit card) is received by LEI. Purchase orders are not accepted for workshop registrations.

PRICES:
All one-day workshops are $800 and two-day workshops are $1600 unless otherwise noted on the training registration page. Price includes all participant materials, breakfast, lunch, and snacks. Pre-summit workshop pricing may differ.

DISCOUNTS:
Multiple Class Discount: A 12.5% discount off the list price for one person attending more than one workshop in the same location. This discount is automatically added in the checkout procedure. This discount does not apply to pre-summit workshops.  This discount cannot be combined together with any other discount.

Multiple Person Registration Discount: A 12.5% discount is available for two or more people from the same company attending a workshop(s) in the same location. To register multiple people from your company (at the same workshop location) please call 617-871-2900. This discount does not apply to pre-summit workshops. This discount cannot be combined together with any other discount.

Student Discount: LEI offers a 25% student discount for undergraduate and graduate students majoring in any field where lean principles and methodologies can be applied. A copy of your current transcript is required at the time of registration. This discount cannot be combined together with any other discount.

REGISTRATION CONFIRMATION:
Once your registration has been confirmed, a follow-up email will be sent to you with the details of your workshop registration. Please use that email as confirmation and receipt of your registration. An additional email will be sent to you with logistics details as the date of the workshop nears.

CLASSES AT CAPACITY:
Due to the popularity of LEI workshops and their limited availability, we encourage you to register early to ensure a seat. If classes are full please continue to visit lean.org as any cancellations will be reflected immediately. Currently there is no waiting list for classes.