LEI FAQ

Why can't I access certain areas of the site?
Registration gives you access to the lean Connection Center and Road Map system, as well as enabling you to receive monthly eletters from Jim Womack, LEI Founder and Chairman. Registration is free, secure, and private. LEI has never sold, swapped, or rented registration information and never will.
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Why can't I log in?
Using the wrong password or the wrong browser settings causes the vast majority of these problems. They're easy to fix.

If you received a "Record not found" message, click the "Email my password" button on the right. Otherwise, put your cursor over the Home tab at the top of the homepage at www.lean.org. Click on "Login." In the pop-up box, fill in your name and hit "Email my password." Your password will be sent right back to you.

If you still get an error message, check your browser's privacy setting. A "Strong" setting prevents a login because the LEI site uses temporary files called session cookies for secure purchases. The cookies disappear when you end your session. They are not stored permanently on your computer.
In Explorer, go to Tools> Internet Options> Privacy. Slide the bar to "Medium."
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I checked my password and reset my browser, but I still can't log in.
You might have a duplicate record. Please contact the webmaster@lean.org with your name, company, email, and a brief explanation.
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I forgot my password. How do I get it?
Put your cursor over the Home tab at the top and click on "Login." In the pop-up box, fill in your name and hit "Email my password." Your password will be emailed right back to you.
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What should I do if I get an error on the site?
If you get an error while using the site a page will be displayed where you can enter what you were doing when the error occured. Please fill in the information and submit the page. We use this information to correct any problems that arise and your explanation is an important part of determining what went wrong. Some errors are caused by your browser settings. The website requires cookies and JavaScript to function properly. Please make sure that they are both activiated.
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How do I get e-letters from LEI and Jim Womack?
Our twice-monthly e-letters keep you posted on our latest training, publications, and content. They also offer new insights from LEI Founder and Chairman Jim Womack. Use the drop-down menu on the Home tab to subscribe. Just log in and check "Allow E-letters" near the bottom of the form.
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I signed up for your monthly e-letters and the Forum Digest, but I'm not getting them.
Click "Update info" on the Home tab to check that your email address is correct on the registration form. At the bottom of the form, make sure you've selected the "Allow E-letters" button and the appropriate Forums.

Finally, please confirm with your IT department that the lean.org domain is an approved email sender at your company. Add it to the approved list in your email application or filter software. Aggressive filters can block the e-letters and Forum Digests unless the lean.org domain is on the approved sender list or "whitelist."
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How do I get off your email list?
Go to the Home tab and select "Update info." On your registration form, just unselect "Allow E-letters" and highlight "None" the Forums box.
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Will you share my information with other companies?
Never have, never will. Read our Privacy Policy for a complete explanation of how we protect your information.
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How do I order from the Store or register for training?
The easiest and fastest way is to order online with a credit card. The process is simple, secure, and available 24 hours daily from anywhere in the world.

From the Store catalog, select the items you want by entering a quantity in the boxes and hit the "Add to cart" link at the top of the page. Click "Checkout" when you're done to review your order and enter your credit card and shipping information. If you don't have a record with us, you'll be prompted to fill out a registration form. You can find answers to questions about discounts, order confirmation, international orders, and much more on our Order Information page.

We'll email order receipt and tracking information to you. Please ask your IT department to add the LEI domain, lean.org , to your list of approved email senders.

To register for training, click on the workshop you're interested in at the top of the page hit the "Register" button at the bottom of the page for the location you want. Check the boxes for the workshops you want and hit "Register" again to review the order before hitting "Submit."

Registration confirmation and workshop details will be emailed to you, so make sure that your IT department has the LEI domain, lean.org , on the list of approved email senders.

You also can make Store purchases or register for training by calling 617 871-2900.
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What is your workshop cancelation policy?
Our workshops are designed to cater to a limited number of participants. If you must cancel a workshop registration, you will be given a full refund up to four weeks before the workshop. A cancelation occurring within four weeks of the workshop dates will be subject to a $350 cancelation fee. To cancel a workshop, please call LEI at (617) 871-2900.

Substitutions (sending a fellow team member or colleague in place of yourself) may be made at any time prior to the start of the workshop. To make a substitution, please call LEI at (617) 871-2900.

Should circumstances necessitate that LEI cancel a workshop, LEI staff will notify attendees by phone or email and will issue a full refund for the cancelled workshop. LEI will not be held responsible for any incidental cost incurred (hotel, airfare, etc.)
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Will I get a receipt for training when I register?
Registration confirmation and workshop details will be emailed to you. So please make sure that your IT department has the LEI domain, lean.org , on the list of approved email senders.
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How do I get a receipt for past training?
Log in then select the Education tab. On the drop-down menu, select "Review your past training."
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Will I get a receipt when I buy something from the Store?
Receipt and package tracking information will be emailed to you. Please ask your IT department to add the LEI domain, lean.org , to the list of approved email senders.
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How do I get a receipt for past purchases?
Log in then select the Store tab. On the drop-down menu, select "Review orders."
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Will you run a workshop at my plant or office?
LEI does not currently offer on site training, however many of LEI's faculty are consultants and are capable of delivering the instruction you may require. Call us at 617 871-2900 and say you are interested in an on-site workshop and we can recommend a faculty member to you.
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