LEI FAQ

Why can't I access certain areas of the site?
Membership gives you access to the lean Connection Center and Road Map system, as well as enabling you to receive monthly newsletters . Membership is free, secure, and private. LEI has never sold, swapped, or rented registration information and never will.
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Why can't I log in?
Using the wrong password causes the vast majority of these problems. They're easy to fix.

If you received a "Record not found" message, click the "Email my password" button on the right. Your password will be sent right back to you. Be sure to check junk and spam folders for the reset your password email.
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I checked my password and reset my browser, but I still can't log in.
You might have a duplicate record or an account under another email address (company email or personal email address). Please try using an alternate email address and if you still are not able to login, contact the webmaster@lean.org with your name, company, email, and a brief explanation.
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I forgot my password. How do I get it?
Under the "Member Login" click the link "Forgot Your Password". Follow the directions to have a reset link emailed to you. Be sure to check junk folders for your reset password email.
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What should I do if I get an error on the site?
If you get an error while using the site a page will be displayed where you can enter what you were doing when the error occured. Please fill in the information and submit the page. We use this information to correct any problems that arise and your explanation is an important part of determining what went wrong. Some errors are caused by your browser settings. The website requires cookies and JavaScript to function properly. Please make sure that they are both activated.
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I signed up for emails, but I'm not getting them.
To update your email subscriptions, please login to your account at www.lean.org. At the top right of the web page click on "My Profile" than "Manage Subscriptions" to update your subscriptions.

Finally, please confirm with your IT department that the lean.org domain is an approved email sender at your company. Add it to the approved list in your email application or filter software. Aggressive filters can block emails unless the lean.org domain is on the approved sender list or "whitelist."
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How do I get off your email list?
Login to your account at www.lean.org. At the top right of the web page click on "My Profile" than "Manage Subscriptions" to cancel your subscriptions.
You may also unsubscribe by going to www.lean.org/unsubscribe and entering your email address.
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Will you share my information with other companies?
Never have, never will. Read our Privacy Policy for a complete explanation of how we protect your information.
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How do I order from the Store or register for a workshop?
The easiest and fastest way is to order online with a credit card. The process is simple, secure, and available 24 hours daily from anywhere in the world.

You also can make Store purchases or register for training by calling 617 871-2900.
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What is your workshop cancelation policy?
Our workshops are designed to cater to a limited number of participants. If you must cancel a workshop registration, you will be given a full refund up to four weeks before the workshop. A cancelation occurring within four weeks of the workshop dates will be subject to a $350 cancelation fee. To cancel a workshop, please call LEI at (617) 871-2900.

Substitutions (sending a fellow team member or colleague in place of yourself) may be made at any time prior to the start of the workshop. To make a substitution, please call LEI at (617) 871-2900.

Should circumstances necessitate that LEI cancel a workshop, LEI staff will notify attendees by phone or email and will issue a full refund for the cancelled workshop. LEI will not be held responsible for any incidental cost incurred (hotel, airfare, etc.)
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Will I get a receipt for training when I register?
Registration confirmation and workshop details will be emailed to you. So please make sure that your IT department has the LEI domain, lean.org , on the list of approved email senders.
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How do I get a receipt for past training?
Log in then go to "My Profile" than "My Purchases." Select the "Workshops" Tab.
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Will I get a receipt when I buy something from the Store?
Receipt and package tracking information will be emailed to you. Please ask your IT department to add the LEI domain, lean.org , to the list of approved email senders.
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How do I get a receipt for past purchases?
Log in then go to "My Profile" than "My Purchases." Select the "Store Orders" Tab.
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Will you run a workshop at my organization or office?
Yes. LEI will deliver practically any of our current workshops at your site, taught by our faculty of lean management professionals who have years of hands-on experience implementing what they teach. We can also work with you to develop a customized engagement tailored to your specific needs. Visit http://www.lean.org/Workshops/inhouse_training.cfm to learn more or call us at 617 871-2900.
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My question was not answered. Where can I get more help?
Email info@lean.org or call our office at 617 871-2900. We are open 8:30 am to 5:00 pm EST.
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