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Topic Title: Lean asessment for Services
Topic Summary: Lean assessment
Created On: 08/06/2012 10:55 AM
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08/06/2012 11:18 AM
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94849
Alfonso Colon
I am searching if any service industry has a process / tool for conducting lean assessment in services functions.
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10/31/2012 01:15 PM
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Ian Clarke
Hi there,
been there and the best process i have used is to map the complete process from receiving a Customer enquiry right trough to recieving the invoice Colloquially known as Enquiry to Cash!
Its hard work but from this map you can identify % value adding activity - normally in single figures.Then identify the activiity streams - CI activities or kaizen events should be initiated o tackle the waste.
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FORUMS : Service : Lean asessment for Services

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