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09/26/2011 10:56 AM
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I'm curious to know if there are any industry standard symbols to help visualise failure demand?
I work in the public sector as a Lean Practitioner and I have been doing some work to help define and raise awareness of this (currently) little understood costly waste. I've had some ideas (nothing startling) using £ signs & lightbulbs as an alternative to the catch all starbursts to denote waste.
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09/26/2011 01:22 PM
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Are you referring to the additional demand that is created when a product is defective and needs to be replaced?
I generally show some percentage of output going into a trash can, or something like that. It depends on the humor and culture of the organization.
But ultimately, it is incorporated into the quality (fallout) numbers. If a product has an 80% yield, then 20% of everything they make is unnecessary. That shows up pretty quickly in discussion.
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09/27/2011 03:04 PM
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I am also a Practitioner in the public sector uk (DWP).
I generally make them up to add a bit of humour to the situation - humour usually works to break the ice and help people with MR2C.
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09/30/2011 10:11 AM
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Thanks for reply.
Sorry no not talking about error/defects. Failure demand is 'not doing something or doing it right for the customer' e.g. a customer contacts a business for help to fill in a form that has been received. This is not value demand for that business , the customer can't understand what to do , perhaps because of a poorly designed form.
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01/10/2012 03:33 PM
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Hi,
Your question was a while ago so apologies for late response, I think you need to be careful here. failure demand is generated when the system fails which generates demand, it could also be classed as rework therefore how would you visualise rework? however I am a keen advocate of the term failure demand as it is meaningful to the process user, therefore:
I think the key to any symbol/visual management is that it is clearly understood by the recipients/users . Why not ask the people who work the process for a symbol that means something to them, also some failure demand that is generated is of use tp the business i.e if it is the only way to learn how something breaks via the user of it., it may be beneficial to plot all the demand on a Value/irritant matrix before categorising we plot this in our methodology on Lean Secrets
If you need any support I am more than happy to help via this forum alternatively contact me direct.
Cheers & Good Luck
Lee
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03/06/2012 04:40 PM
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GuyGordonGuy Gordon
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Hi Alison: I am very interested in the concept of failure demand and its use by public sector organizations. Here it seems that the UK is a leader.
One question: What does a focus on failure demand give me that I wouldn't get from a a mature compliants managment system?
Can you please tell us more.
Thanks
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03/09/2012 10:23 AM
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Hi
it just gives a different entry point to lean thinking. I read the book and designed an analysis workshop yo look at our offuce staff work to get them interested and answer the whats in it for me question. Once they are hooked you then go forward with the systems approach.
Neil
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03/09/2012 10:23 AM
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The Failure Demand concept was created by John Seddon (Prof) who explains it simply and very well. He has various publications, 'Freedom from Command and Control' being one. I recommend a vist to his website, www.systemthinking.co.uk. and a subscription to his newsletter. Seddon's approach is founded on Deming's system thinking and the real Toyota Way, as opposed to what is now marketed as Lean.
Another wonderful concept that Seddon has created is that of 'toolheads'! "Watch out for the toolheads" is the title of chapter 9 of the above mentioned book. Liker, in this book, The Toyota Way, claims that 99% of companies claiming to be Lean are not Lean; they have merely deployed the tools. I believe Seddon would agree with this, hence the name toolhead. Applying Liker's 99% rule, then there are an awful lot of toolheads around!
If you want to understand process improvement in an office environment, Seddon is worth reading, perhaps a must.
He is also an excellent speaker and I would recommend all try to find one of his podcasts. Look out for Seddon and Ackoff for unchanging fundamentals and principles, as vaild today as when they were first conceived and articulated.
PS isn't it hard to comprehend that Deming's deadly diseases, as defined in his book 'Out of the Crisis' are as prevalent today as they were in 1982?
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03/19/2012 09:51 AM
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Hi,
In addition to my post above, as Failure Demand is the question I have been asked most recently, I have added a post here:
Failure Demand post
I hope this helps
Cheers
Lee
www.leansecrets.co.uk
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