Privacy Policy

Last Update: 9/22/2011

LEI is committed to protecting your privacy. This LEI Privacy Policy applies to data collection and usage on Please read the LEI Privacy Policy below.

On This Page:

Collection of Your Information
Our web server does not automatically recognize any information regarding the domain or e-mail address of visitors to our site.

LEI stores information that you provide when submitting a member profile through our site. LEI does not distribute, sell, or lease member lists to third parties. LEI may, from time to time, contact you about a particular offering, to update your member profile, or about LEI services that may be of interest to you.

You can review and edit the personal information and contact preferences you provided at this site.
On the home tab, go to Update member info to:

  • Create LEI member profile, or discontinue membership.
  • View and edit contact information you have already given us at
  • Tell us whether you want to send you newsletters or marketing information.

This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale service to improve our end user experience. You can choose to disable the Service at


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Security of Your Information
LEI is committed to protecting the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in a controlled facility. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of 128-bit encryption, such as the Secure Socket Layer (SSL) protocol.

We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to VeriSign for order processing. After order processing we do not store your credit card information.

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Use of Session Cookies
LEI uses "session cookies" to help you personalize your online experience. A session cookie is a text file that is placed on your hard disk by a Web page server. Session cookies cannot be used to run programs or deliver viruses to your computer. Session cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the session cookie to you. These session cookie files disappear when you end your session. They are not stored permanently on your computer.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the LEI services or Web sites you visit.

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LEI Member Unsubscribe
You may choose not to receive emails, and newsletters from LEI. You may also stop the delivery of future email from LEI by following the specific instructions in the email you receive. The instructions explain how to stop receiving such emails. Alternatively, please let us know by sending us email at the email address below, calling us at the telephone number below, or write to us at the address below.

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LEI Intellectual Property
LEI maintains all copyrights and other intellectual property rights in the text and graphic images contained on this website, but we encourage proper use and dissemination of our material. Excerpted material of more than a line or two must be credited to us with the statement: "Source: Lean Enterprise Institute"

The information here is intended primarily for the personal viewing of our readers. It can't be duplicated, distributed, modified, publicly displayed, or used for commercial purposes in whole or in part without the prior expressed written permission of LEI. If you would like to request permission to use an article, to republish material from any of LEI publications or to acquire other information from LEI, please send a permission request to Director of Communications.

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Changes to this Policy
We may occasionally update this privacy policy. When we do, we will revise the "last updated" date at the top of the privacy policy. For material changes to this privacy policy, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification. We encourage you to periodically review this privacy policy to stay informed about how we are helping to protect the information we collect. Your continued use of the service constitutes your agreement to this privacy policy and any updates.

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Contact LEI
Lean Enterprise Institute, Inc.
215 First Street
Suite 300
Cambridge, MA 02142
617-871-2999 (fax)

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If you have questions regarding this policy, please contact LEI