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TWI: Job Relations (1 Day Class)


Leaders have a tough job. Any achievements of their organizations/units are a direct result of the work of the people they lead. Hence, the skills, attitudes and behaviors of leaders, including their ability to develop effective relationships, are crucial to the success of any organization.

Unfortunately, leaders are often promoted because they are successful in the day-to-day technical aspects of their work, but most first-time leaders receive little of no guidance on how to handle the day-to-day people problems that arise. An overwhelming majority of leaders build their people skills by trial and error, gradually learning to develop their own means of handling situations. The result is leaders who either avoid difficult situations or who do not deal with interpersonal relationships in an effective way. Many people shy away from leadership roles because they are afraid of, or do not know how, to deal with the “people issues”.

Along with LEI’s workshop TWI: Job Instruction, the Job Relations Training for Leaders class provides an overview of another component of the Training Within Industry Program which was created by the United States during World War II, and has been used by Toyota and other Japanese companies for over 50 years to develop leaders and an exceptional workforce.  


Upon attending this workshop, you will learn how to develop and maintain positive relationships with employees and with people at all levels of the organization to help them become better at solving problems and also how to resolve conflicts when they do arise.

Course Outline:

This one-day workshop includes a mix of lecture, discussion and role playing exercises. The workshop will include the following topics:

  • Develop skills in understanding individuals
  • How to handle difficult and uncomfortable situations
  • Sizing a situation and thoroughly understanding facts before making decisions
  • Providing feedback about performance
  • Giving credit when due
  • Telling people in advance about changes that will affect them
  • Making the best use of each person's ability
  • Earning every employee's loyalty and cooperation
  • Implementing a Job Relations program in your company

When problems do arise, the Job Relations Method teaches leaders how to get the facts, weigh them and decide what to do, then to take action, and check results. In this course participants will share examples of their own challenges and there will be role play exercises to practice what is being learned. Students are encouraged to bring real workplace examples of difficult situations they are facing or have faced to share with others.

Who Should Attend:

This course is excellent for any new or seasoned leader who would like to improve their interpersonal skills. Members from Human Resources play a key role in guiding leaders through difficult people issues and would also benefit from this course.

Otto Funke Otto Funke
Otto Funke is an Advisory Engineer at IBM who has been involved with the lean transformation at IBM’s 200mm semiconductor manufacturing facility near Burlington, VT since it began in the early 2000’s. In his current role, Otto is an internal lean coach with emphasis on structured problem solving, standard work for leaders, visual controls and daily accountability processes. The IBM team has been applying lean methods to transform their semiconductor factory from a captive supplier to IBM to a specialty foundry serving clients in the consumer electronics, power management, and secure foundry industries. Along their journey, they have sampled most of the usual lean techniques, starting with Value Stream Mapping and 5S, and advancing into the broader topics of Strategy Deployment, Problem Solving, and Standard work. In 2005, the organization was struggling to find an effective approach to develop standard work on complex tasks across multiple shifts. Otto was part of the IBM team which began learning about the Job Instruction and other TWI programs as the methodology to support the implementation of standard work. The result has been a large-scale implementation of TWI programs throughout the semiconductor fabricator, test floor, and in many support operations such as equipment maintenance, manufacturing engineering, supply chain, and management. Otto holds a BS in Industrial Engineering from Penn State University and a MS in Manufacturing Systems Engineering from Lehigh University.
David Meier David Meier

David Meier is the founder and president of Lean Associates, Inc., and is the co-author with Jeffrey Liker of the best-selling books, The Toyota Way Fieldbook (McGrah-Hill, 2005) and Toyota Talent: Developing Your People the Toyota Way (McGraw-Hill, 2007).

David learned the Toyota Production System as one of the first leaders hired at Toyota’s Georgetown, KY, facility where he worked in the plastic molding department.  Over a 10-year period in Kentucky and Japan, he received training and mentoring in TPS principles including full-time coaching by TPS experts.

As a trainer and speaker on how to launch and sustain lean transformations, David has worked in North America, Russia, Europe, Brazil, and Asia for a variety of service and manufacturing industries, including healthcare, food processing, automotive, aerospace, wood and plastic products, chemical processing, metal machining, fabricating, welding, and assembly operations.  He currently helps companies implement lean principles through Lean Associates, Inc.

Suggested Reading for this Workshop:
Locations and Dates for TWI: Job Relations

No offerings of this workshop are scheduled at this time. Please check back again soon.

Price: $800.00 ($700.00 if the participant is taking 2 or more workshops at one location)
Price includes all participant materials, breakfast, lunch and snacks each day

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Cancelation Policy
Our workshops are designed to cater to a limited number of participants.  If you must cancel a workshop registration, you will be given a full refund up to four weeks before the workshop. A cancelation occuring within four weeks of the workshop will be subjected to a $350 cancelation fee.  Substitutions may be made at any time prior to the start of the workshop. To cancel a workshop registration, please call LEI at (617) 871-2900.