Building Effective Coaching Relations (1 Day Class)
Upon completing the workshop, the participants will be better equipped to:
- Help their coachees pick the right problems to work on
- Give meaningful problem solving responsibility and engage people in taking initiative
- Coach others to grasp the actual conditions of problem situations without taking away their sense of responsibility
- Recognize which questions to use to stimulate the questioning mind, build awareness of the problem situation and force reflection
- Effectively use questioning to make others examine the sources of their assertions, assumptions and solutions
- Ask the right questions to prompt coachees to examine their problem solving thinking on their own
- Help others become self-directed leaners for developing their problem solving capabilities
Helping others develop their problem solving thinking and skills does not happen in a one-time interaction. It requires an ongoing relationship that is based on clearly defined and agreed upon expectations rather than assumptions.
This workshop is designed to extend the ideas and practices introduced in Coaching for Lean Problem Solving (formerly Coaching Skills for Lean Implementation Leaders). It will explore the key aspects of a coaching relationship which focuses on helping others develop the problem solving capability required for implementing lean and building the culture of continuous improvement. In the course of the workshop, participants will examine the requirements for a helpful coaching relationship and practice coaching techniques needed to support the development of lean thinking and problem solving by others, such as:
- Deploying a meaningful problem solving responsibility
- Contracting for coaching help to create a basis for safety and trust
- Observing and providing feedback without interpretation
- Using questions to stimulate the Questioning Mind
- Using questions to help the coachee grasp the situation around the problem
- Assessing problem solving capability without taking over the responsibility for solving the problem
- Matching coaching feedback to the readiness of the coachee
- Creating and using rapid learning experiments in both problem solving and coaching
- Using questions to prompt self-reflection
- Applying the scientific method of PDCA to a coaching cycle
An important focus in the program will be on helping the attendees become more aware of the impact of their own thinking, intentions and assumptions when they coach others. This will include the examination of how a coach’s style and presence can influence the success of a coaching relationship.
This workshop will focus heavily on self-directed learning and experimentation. Activities will include readings, discussions, and demonstrations to introduce new concepts and techniques and set up skill practices. The four-part coaching model and techniques for helpful questioning, listening and humble inquiry introduced in the Coaching for Lean Problem Solving workshop will be reviewed, and participants will be asked to self-reflect, self-assess and set learning targets for the class.
Participation in Coaching for Lean Problem Solving prior to attending this program is stronglyrecommended to get the maximum benefit from the self-directed learning and practice opportunities in this workshop. Developing People with the Capabilities for Lean is a companion to the two coaching workshops. Attending it prior to participating in the coaching workshops will provide an essential introduction to Toyota’s practice of development-through-the-job which is the context for both coaching workshops.
Lean Transformations Group
David has been a performance improvement consultant and leadership coach since 2000. Prior to that, he worked for Toyota in North America for 14 years, first as an internal change agent and later as a manager of human resource development at the plant and North American levels. He has been on the workshop faculty of the Lean Enterprise Institute for eleven years and has done presentations and workshops to support a number of the LEI affiliates in the Lean Global Network. David has worked with clients in manufacturing, healthcare, finance, and higher education in North America, Europe, Asia, and Australia. His work focuses on supporting clients in process improvement, development of lean management systems and practices, strategic thinking and problem solving, and leadership coaching for managers and executives. David is a partner in the Lean Transformations Group and is based in Lexington, KY, where he works through Verble, Worth & Verble.
To maximize your learning experience we recommend that prior to attending this program you take following workshops or have a good understanding of the concepts presented within them.
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