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Using Training Within Industry (TWI) Techniques for Rapid and Sustainable Problem Solving (1 Day Class)


Value creating work, essential non-value creating work, and waste.  Spend more time doing the former and less time doing the latter.  Conceptually, this is not new to lean thinkers and practitioners.  Many of us can even recite all seven wastes with little effort.  

But, how exactly can these concepts be applied to meet real business challenges?  To solve critical problems related to quality, lead time, cost, and safety?  In other words, how might they be applied to improving the WORK?  And beyond that, how could an effective work “routine” be created and trained so that positive change is sustained?

Over decades of use, the techniques from Training Within Industry (TWI) have proven useful to team leaders in managing their teams to do and improve their WORK, effectively.  In this workshop, participants will be introduced to these techniques and practice using them.  They will also explore how the underlying concepts apply to all WORK, at all levels of an organization.    


Participants will play with a favorite childhood toy as a simulation for real work.  This experience will be used to teach fundamental techniques of WORK improvement.  Specifically, you will learn to:

  • Gather meaningful facts through in-depth observation
  • Understand the current condition of the WORK
  • Make WORK visible to facilitate collaboration
  • Improve the WORK in a simple and practical way
  • Create “repeatable routines” that are easy to train and learn
  • Onboard people by helping them become fully contributing members of the team
  • Enable effective problem solving by creating conditions for continuous WORK improvement
  • Accelerate learning cycles to make it easier for people to absorb innovation
  • Coach others to do all of the above           



Who Should Attend: 

This workshop is ideal for leaders, managers, process owners, and/or frontline staff in any industry dealing with a rapidly changing environment and a need for quick learning and fast improvement cycles. It is also ideal for people in environments whereby safety is critical and/or with strategic initiatives that require workers to learn their jobs rapidly (e.g. new products, in-sourcing, mergers, etc. ). TWI techniques will provide you with a simple and engaging improvement method, for getting started, and straight-forward language you can use to spread a new, more effective way of learning throughout your organization. 

Josh Howell Josh Howell
Senior Coach
Lean Enterprise Institute

Josh has been learning and practicing lean management since he was a barista at Starbucks, where he ultimately led a cross-functional team that developed and implemented a standardized lean operating system for retail stores. Among its improvements, the system reduced brewed coffee waste and cut customer wait time. He also led and developed a team of coaches to sustain the lean transformation globally.   

As a coach with experience from the front lines to executive suites, Josh strikes a balance between offering quality instruction and thought-provoking questions. He trains people to focus on improving the actual work, the motions that directly create value for customers.  He shows them how to observe work closely, break it down, and run simple experiments that address clearly defined problems.  

His experience is mostly in new frontiers for lean thinking and practice, such as retail, restaurants, and other services. Howell holds a bachelor’s degree in business administration from the Mendoza College of Business at the University of Notre Dame.

Hollie Jensen Hollie Jensen
Enterprise Lean Consultant
Results Washington, Office of the Governor
As part of her role with the State of Washington, Hollie Jensen is developing and implementing a Lean Fellowship and Leadership program while also consulting on the governor’s priority goal areas. She joined state government in the spring of 2013 as an enterprise lean consultant after her 17-year tenure with Starbucks, where she began as a barista on the front line and worked her way up through the organization with roles in human resources, global strategy and operations. Most recently she was a lean practice strategy manager with a focus on implementing the store system of work and the leadership/coaching program. Jensen holds a bachelor’s degree from the University of Washington.
Locations and Dates for Using Training Within Industry (TWI) Techniques for Rapid and Sustainable Problem Solving

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Price: $800.00 ($700.00 if the participant is taking 2 or more workshops at one location)
Price includes all participant materials, breakfast, lunch and snacks each day

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Cancelation Policy
Our workshops are designed to cater to a limited number of participants.  If you must cancel a workshop registration, you will be given a full refund up to four weeks before the workshop. A cancelation occuring within four weeks of the workshop will be subjected to a $350 cancelation fee.  Substitutions may be made at any time prior to the start of the workshop. To cancel a workshop registration, please call LEI at (617) 871-2900.