Value-Stream Improvement for the Office and Services

Office and service work offer “target rich” environments for improvement. But they also present the huge challenge of applying lean principles and tools away from the traditional shop floor. Over the last four years some of the most seasoned lean veterans have responded to this challenge by adapting lean principles and Value-Stream Mapping (VSM) methods to these non-manufacturing environments.  On behalf of LEI, this development team from the Lean Transformation Group has experimented in literally hundreds of Value-Stream Improvement (VSI) Projects in virtually every industry.
 
This webinar will feature one of these developers, David Verble, a Toyota veteran and experienced lean advisor, along with an implementation team from Hôtel-Dieu Grace Hospital, located in Windsor, Ontario, Canada.  David taught and guided teams from the hospital through a variety of VSI Projects.  Sharing their strategic and tactical project learning from the hospital will be John Coughlin, Senior VP, Corporate Services, Nicki Schmidt RN, Lean Process Improvement Facilitator and Sarah Sasso, Coordinator of Organizational Development.  

You'll learn about the keys to successful value-stream improvement in administrative/service environments:

• Why lean thinking is being used organization-wide by hospital management and the key contribution that the VSI Project approach is making
• The structure of a VSI Project combining both its strategic and PDCA focus
• The key tasks for senior leaders in successful VSI Projects
• Why VSM is especially critical in an administrative/service value stream improvement process
• How the VSI Project approach and VSM help to introduce and implement change
• How to ensure that VSI Projects generate results that are strategically important to the organization

View the video of their lean journey

Value-Stream Improvement for the Office and Services August 2, 2007
2:00 PM EDT	Time Zone Conversion
estimated duration one hour

About the Presenters:

David Verble
Faculty member and author
Lean Enterprise Institute
Cambridge, MA

• Learned lean working for Toyota 14+ years; trained North American executives and managers
• Specializes in strategy deployment, process improvement, problem solving, change management, human resources, leadership development
• Advisor to service and manufacturing companies pursuing lean transformations; coaches executives, managers, and change agents
• Co-author of  the just-released training kit Mapping to See: A Value-Stream Improvement Kit for the Office and Services

Nicki Schmidt
Lea(r)n Process Improvement Facilitator Hôtel-Dieu Grace Hospital
Windsor, ON, Canada

• Worked as a Registered Nurse in hospital’s Emergency Room for 12 yrs.
• Chosen by colleagues to facilitate improvements identified by first ER value-stream mapping workshop
• Chosen as hospital-wide lean facilitator to spread lean initiative by improving processes throughout the hospital

John Coughlin
Senior Vice President,
Corporate Services,
Hôtel-Dieu Grace Hospital
Windsor, ON, Canada

• Executive lead for the hospital’s lean program
• Joined the hospital as Director of Human Services after practicing law
• Also held responsibility for Organizational Development, Health and Safety, Physical Plant, Renovations and New Construction, Information Services, and Health Records, as well as providing legal advice to the hospital

Sarah Sasso
Coordinator Organizational Development
Hôtel-Dieu Grace Hospital
Windsor, ON, Canada

• 23 years hospital experience, including Neuro and ICU nursing, Clinical Education, Coordination of Critical Care Education, Organizational Development
• Responsibilities include training, coaching, and implementing lean concepts
• Currently supporting projects in Diagnostic Imaging and a Clinical Teaching Unit