Value Stream Improvement for the Office and Services Webinar

Nicki Schmidt
Lea(r)n Process Improvement Facilitator Hôtel-Dieu Grace Hospital
Windsor, ON, Canada

• Worked as a Registered Nurse in hospital’s Emergency Room for 12 yrs.
• Chosen by colleagues to facilitate improvements identified by first ER value-stream mapping workshop
• Chosen as hospital-wide lean facilitator to spread lean initiative by improving processes throughout the hospital