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Is momentum loss normal during a lean transformation?
By: Ballé, Michael | November 25, 2014
Columns; eLetters
Dear Gemba Coach, One of our outpatient wards reduced waiting time by 75% and got an award for their lean improvement project. But then momentum was lost and waiting time is now worse than it ever was. Is this loss of momentum normal? More »
How do we solicit feedback from the shop floor without being overwhelmed by the enormous amount of ideas?
By: Ballé, Michael | November 19, 2014
Columns; eLetters
Dear Gemba Coach,My company is trying to implement a system for collecting, organizing, and maintaining visibility of employee suggestions and ideas.    I think we all know that the "suggestion box" has gone by the wayside.    How do we solicit feedback from the shop floor without being overwhelmed by the enormous amount of amazing ideas that we're asking for? More »