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A3s (18) Show All »
Welcome to the MTL A3 Dojo
By: Shook, John | February 9, 2011
A3s; Columns
Welcome to this MTL-mini site within www.  lean.  org a destination for thought leadership in lean management in general, "managing to learn" and the A3 process in particular.  The goal of this site is to narrow the gap between reading about how to create an A3 and actually doing A3 management. This site within a site is meant to be a shared space for A3 thinking, a place for you to engage with others on the nitty-gritty daily challenges of your specific problems. Even for you to create an A3 and own it in the process.  This mini-site emerged out More »
Detailed A3 Template (from Managing to Learn)
By: Shook, John | July 19, 2010
A3s; Forms and Templates
A PDF of the A3 template provided in the book Managing to Learn. More »
Audio (17) Show All »
The Gold Mine (Audiobook - CD)
By: Freddy Ballé and Michael Ballé | November 9, 2010
Audio; Books
An unabridged audio version of The Gold Mine: A Novel of Lean Turnaround, a Shingo Research Prize recipient in 2006.    More »
Podcast: Using Lean in Professional Services (Dr. Sami Bahri, D.D.S.)
By: Dager, Joe; Bahri, Sami | January 12, 2010
In this podcast, Joe Dager of Business 901 interviews Dr. Sami Bahri, D.  D.  S.  , "The World's First Lean Dentist" and author of "Follow the Learner" from LEI. The 30-minute discussion is a nice overview of Dr. Bahri's lean journey and the transferrable lessons he has learned along he way. More »
Case Studies (39) Show All »
Lean Design and Construction Project an Extension of Lean Commitment at Akron Children's Hospital
By: Vinas, Tonya | May 21, 2013
When the Ambulatory Surgery & Critical Care Tower opens in 2015, it will represent a three-year lean design and construction collaboration among builders, architects, trade contractors, healthcare provides, patients, and patient families. The design of both the facility and future operations is being shaped directly by patients and those who care for them. Input from nurses, doctors, therapists, technicians, and patient parents heavily influenced design decisions—from incorporating emergency room hallways that protect the privacy of abused children to the number of electrical outlets in each neonatal intensive care room.    More »
Lean management case study series: Lean in Distribution: Go to Where the Action Is!
By: Drickhamer, David | November 29, 2012
In this lean management success story, we visit Plumbers Supply Company to learn how it is making significant progress toward a lean business conversion two years after its first kaizen workshop. Starting with daily management walkabouts and standard work, the 84-year-old, family-owned distributor has laid the groundwork for steady gains for years to come. More »
Columns (279) Show All »
Why Leadership and "Respect" Are Fundamentally Entwined
By: Michael Ballé | October 1, 2014
Hear the word "respect" and most of us can think of a time we've wanted our boss, team member, or employee to "be more respectful.  " But respect is about something else altogether, says Michael Ballé. For leaders, "it's about committing to an employee's success. Employees have a right to succeed WITH us, not a duty, and we need to define this success together.  " More »
Show Up On Time (And Other Instructions from a Cook)
By: Matt LeVeque | September 30, 2014
Lean practitioner Matt LeVeque reflects on the concepts of 5S, (JIT) Just-in-Time, and "respect for people" throughout history. More »
Events (13) Show All »
2014 Transformation Summit
October 21, 2013
March 5-6, 2014 - Orlando, Florida. Improve the work, develop the people - the building blocks for continuous innovation. More »
2013 Transformation Summit Content
March 28, 2013
Events; Videos and Webinars
We recorded all of the keynote, plenary, and breakout sessions as well as seven of the learning sessions conducted at the 2013 Lean Transformation Summit. Access to this Lean Transformation Summit Community website is now available for purchase. More »
Presentations (48) Show All »
KATA CASE EXAMPLE - GKN SINTER METALS
By: By Wayne Meyer | July 1, 2014
This month's video is a case example of deploying the Improvement Kata & Coaching Kata. Wayne Meyer illustrates GKN's application, explains how to get an organization to change and provides highly-useful lessons learned. Be sure to watch the final Q&A portion of the video for extra insights. More »
Lean Startup: From Toyota City to Fremont to You
By: Shook, John | February 10, 2014
Speaking at the 2013 Lean Startup Conference, John Shook, CEO of the Lean Enterprise Institute, used his slides to give the audience some background on lean’s development and its key concepts. But he also noted that whether a company is a startup or an established company, lean thinking and practice means:Engage Everyone in Problem Finding and Continuous ExperimentationGive Everyone Permission to Fail and Ability to Succeed More »
Value-Stream Maps (8) Show All »
Value-Stream Map Zones (from Perfecting Patient Journeys)
By: Lean Transformations Group | January 29, 2013
Developing a current-state map creates a common understanding of how things really work today in the value stream (not necessarily what the documentation says or some might believe) so that the stakeholders can work together to identify and address problems and make improvements. Remember, see together, learn together, act together.  All value-stream maps are laid out in a horizontal format. They capture major categories or zones of fact finding. We find it helpful to think about value-stream maps in terms of the following six zones: customer, supplier, processes, information flow, process data, and a timeline and summary.  Perfecting Patient Journeys, More »
Seeing the Whole Value Stream (Maps from Extending Value-Stream Analysis from the Factory to the Customer — The Auto Wiper Case)
By: Jones, Dan and David Brunt | October 25, 2011
Full size maps from the essay "Extending Value-Stream Analysis from the Factory to theCustomer — The Auto Wiper Case" in Seeing the Whole Value Stream More »
Workshops (55) Show All »
5S - Visual Workplace
5S methodology helps organizations achieve more consistent operational results through maintaining an orderly workplace. This workshop will introduce you to the 5S methodology and help you learn basic implementation steps including evaluation and audit. More »
A Factory of One: Applying Lean Thinking to Improve Your Personal Performance
As lean moves out of the "tool age," leaders—managers, directors, executives— must invest more time in the critical work of lean leadership: going to the gemba to support value creators in their improvement work and coaching and mentoring teams to develop their problem solving capabilities. This ensures that all organizational processes continuously add value to customers. More »
Articles (625) Show All »
"How to Lead with Respect" -- Follow-Up Q&A to the Webinar
By: Ballé, Michael | September 29, 2014
At the end of the lean management webinar “How to Lead with Respect,” we had a couple of hundred questions left over that presenter and author Michael Ballé didn’t have time to answer.  After reviewing the questions, several main themes emerged. We’ve selected your questions that best represent those themes and present them here with answers from Michael.  Q:Can you give examples of two improvements that can only happen within relationships to help me better understand this concept?A: Teaching lean thinking to the COO of a new company. In shipping, we start with a Truck Preparation Area --  the logistics More »
“How ThedaCare Created Its Own Management System”, Follow-Up Q&A
By: Barnas, Kim | June 2, 2014
Kim Barnas, author of Beyond Heroes: A Lean Management System for Healthcare, answers questions that we couldn't get to during the hour-long webinar on how to create a lean management system at a healthcare organization. More »
Books (184) Show All »
Lean Product and Process Development, 2nd Edition
By: Allen C. Ward and Durward K. Sobek II | March 5, 2014
"The P-51 Mustang—perhaps the finest piston engine fighter ever built—was designed and put into flight in just a few months. Specifications were finalized on March 15, 1940; the airfoil prototype was complete on September 9; and the aircraft made its maiden flight on October 26. Now that is a lean development process!" —Allen Ward and Durward Sobek, commenting on the development of the P-51 Mustang and its exemplary use of trade-off curves.   Shingo Research and Professional Publication Award recipient, 2008Despite attempts to interpret and apply lean product development techniques, companies still struggle with design quality problems, long lead times, and high More »
Lean Product and Process Development, 2nd Edition
By: Allen C. Ward and Durward K. Sobek II | March 5, 2014
"The P-51 Mustang—perhaps the finest piston engine fighter ever built—was designed and put into flight in just a few months. Specifications were finalized on March 15, 1940; the airfoil prototype was complete on September 9; and the aircraft made its maiden flight on October 26. Now that is a lean development process!" —Allen Ward and Durward Sobek, commenting on the development of the P-51 Mustang and its exemplary use of trade-off curves.   Shingo Research and Professional Publication Award recipient, 2008Despite attempts to interpret and apply lean product development techniques, companies still struggle with design quality problems, long lead times, and high More »
Charts, Graphs and Diagrams (4) Show All »
Begin from Need
October 28, 2010
"Begin from need" is attributed Taiichi Ohno, a key developer of the Toyota Production System. It means, as shown on these charts, what does the customer (the organization, the worker, the gemba) need right now? It's  another way of articulating the principle of PDCA, plan-do-check-act.    It helps us begin problem solving by grasping the situation, and avoid jumping to conclusions. More »
Shingo Prize Transformation Model
By: Shingo Prize | December 8, 2009
A graphic of the Shingo Prize model for principle-centered operational excellence. More »
eLetters (345) Show All »
I’m a six sigma black belt and have now been ask to do lean. I’m not sure where to start with my team. Any advice?
By: Ballé, Michael | September 29, 2014
Columns; eLetters
Dear Gemba Coach,I’m a six sigma black belt and have now been ask to do lean. I’m reading the literature and there’s a lot to absorb. I’m not sure where to start with my team. Any advice? More »
How should I accelerate my own learning?
By: Ballé, Michael | September 22, 2014
Columns; eLetters
Dear Gemba Coach,How should I accelerate my own learning? More »
Forms and Templates (18) Show All »
Problem Definition Worksheet
By: Lean Transformations Group | June 17, 2013
In order to continuously improve, you must be able to find problems in order to solve them.  Once you have found a problem, the first step you must take is to make sure you have properly defined the problem.  One way to look at problems (i.  e.  , gaps) is to think in terms of standards. A gap can exist between current performance and an established standard or a new standard that you are attempting to achieve. A problem also can be unwanted variation in performance even when average performance appears acceptable. When even a single out-of-specification event is a More »
Root Cause Template
By: Shook, John and David Verble | June 13, 2013
When trying to solve a problem, you want to identify underlying causes, which will help you to prevent fires rather than just extinguish them. By identifying the underlying causes down to the root causes, you can reduce the likelihood that a given problem will recur.  The most common root-cause analysis technique in lean is the "Five Why's.  " This is practice of asking why repeatedly whenever a problem is encountered in order to get beyond the obvious symptoms to discover the root cause.  For instance, Taiichi Ohno gives this example about a machine that stopped working (Ohno 1988, p. 17):Why did More »
Software (1)
eVSM v7 - Electronic Value-Stream Mapping
March 10, 2014
Accessories; Software; Value-Stream Maps
Walking the shop or office floor with a paper and pencil to collect data and observe actual conditions is how value-stream mapping (VSM) is done. But for a long time, members of the Lean Community have been sharing these hand-drawn maps by creating their own electronic templates from scratch in various software programs. eVSM makes the process of turning hand-drawn maps into electronic ones easier and faster.  As a companion – not a substitute – to paper-and-pencil mapping, the software allows lean practitioners to easily create, modify, and disseminate electronic value-stream maps. More »
Videos and Webinars (37) Show All »
Webinar: How to Lead With Respect
September 9, 2014
How to Lead With Respect webinar featuring Michael Ballé More »
Webinar: The Two Basic Forms of Coaching for Lean
May 22, 2014
The Two Basic Forms of Coaching for Lean with David Verble More »