In this video, John Toussaint, a co-author of the LEI publication On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry, talks about a story from his tenure as CEO. It's a story about lean leadership and establishing a culture that focuses on process improvement instead of blaming individuals.

Instead of requiring patients to move from department to department to receive their care, a process typical in most cancer centers, the team created the "non-moving patient" care model. In the new Frauenshuh Cancer Center at Park Nicollet, patients remain in their own comfortable room with views of a healing garden, while caregivers come to them. Services rendered in the patient's room include: lab draws, nursing assessment, physician exam, IV therapy administration and the scheduling of future appointments.

Carolyn Clancy, the director of AHRQ, visited ThedaCare recently. John Toussaint blogged about her visit and took these videos:

The Dennis Quaid Foundation was involved in the production of a new documentary called “Chasing Zero: Winning the War on Healthcare Harm”.

While not mentioning lean, there is a very compatible message about the widespread medical harm problem being "bad systems" not "bad people." You'll see many of the leading voices in the patient safety movement including Dr. Don Berwick, Dr. Lucian Leape, Carolyn Clancy, and others. This aired originally 4/24/10 and airs again 5/1/10 on  Discovery.

Links to the different sections of online video.

• Part 1 
• Part 2 
• Part 3 
• Part 4

LEI Senior Fellow Mark Graban interviews Dr. Sami Bahri, D.D.S., "The World's First Lean Dentist" and author of "Follow the Learner" from LEI.

In the video, Dr. Bahri discusses what he has seen and learned recently from touring manufacturing plants. He also talks about the importance of applying single-piece flow to your core processes (in his case, his patient flow).

In this two-hour seminar recorded live, lean management thought leader James Womack explains how to manage and lead in a lean management system, the successor to obsolete “modern management” methods.

A four-minute introductory Lean Sigma video from Johns Hopkins that discusses the "7 types of waste" for healthcare and a bit about the integration between Lean and Six Sigma for better patient care.

View an LEI webinar presented by John Grout, PhD, a noted expert on the application of mistake-proofing methods to healthcare. Even though the content was built around healthcare examples, we hope people from all industries will view this to learn the general mistake-proofing principles.

• Webinar
• Slides (PDF)

To view the main webinar page for this, and other archives, click the link below: