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What's new in your new novel "Lead With Respect"?
Author: Ballé, Michael
Summary
Media Format: eLetters
Publish Date: 7/29/2014

Dear Gemba Coach,

I see that you have a new lean management novel out called Lead With Respect. What's new in it?

What? My Pull System Is Supposed to Fail?
Author: Ballé, Michael
Summary
Media Format: eLetters
Publish Date: 7/11/2014

Dear Gemba Coach,

We’ve given up on installing a pull system – every time we try, our on time delivery rate plummets, and we can’t let customer service suffer more than it already does. We’re doing a lot of A3 problem solving – isn’t that lean enough?

Am I doing PDCA correctly?
Author: Ballé, Michael
Summary
Media Format: eLetters
Publish Date: 6/30/2014

Dear Gemba Coach,

How do I know if I’m doing PDCA correctly?

Coaching
Author: Shook, John
Summary
Media Format: eLetters
Publish Date: 6/26/2014

I'm a long-time fan of Brasilian futbol (or as some of us call it, soccer). This World Cup, I've been won over by the Mexican team. Why? Coach Miguel Herrera. Why? His passion is infectious. As a fan, I love it.

Coaching, though, isn't just one thing.

We found your visit rather challenging ... does “real” lean have to be such a struggle?
Author: Ballé, Michael
Summary
Media Format: eLetters
Publish Date: 6/12/2014

I’ve just finished your two novels after your visit to our plant. I have to say we found your visit rather challenging, which I can now put in better context after reading the books and look forward to your next one. The question I’m facing internally however is whether “real” lean needs to be that challenging or is there an easier way to do lean projects without questioning as much what has been done in the past?

Are computer screens okay for visual management?
Author: Ballé, Michael
Summary
Media Format: eLetters
Publish Date: 6/4/2014

Dear Gemba Coach,

Can I use computer screens for visual management or is that a big no-no?

Could you clarify the difference between cause and root cause?
Author: Ballé, Michael
Summary
Media Format: eLetters
Publish Date: 5/29/2014

Dear Gemba Coach,

Could you clarify the difference between cause and root cause?

What's the main quality I should look out for in hiring a lean coach?
Author: Ballé, Michael
Summary
Media Format: eLetters
Publish Date: 5/14/2014

Dear Gemba Coach, 

I’m in the process of hiring a Lean Coach for my team and I wondered if there was any one quality I should look out for?

I want to apply lean to engineering. Any thoughts?
Author: Ballé, Michael
Summary
Media Format: eLetters
Publish Date: 5/4/2014

Dear Gemba Coach 
I am the regional manufacturing VP of a large industrial company. After the latest reorganization, engineering now comes under me. I’ve had good success with lean in manufacturing and want to apply it to engineering. I plan to get engineers to solve production problems faster. Any thoughts?

Why do you lean guys always focus on shop floor processes? The lack of clarity and focus at headquarters is far worse! As a plant manager, I feel I’ve solved most of the issues our lean coach keeps badgering me about, why don’t they go and kaizen head office instead?
Author: Ballé, Michael
Summary
Media Format: eLetters
Publish Date: 4/21/2014

Why do you lean guys always focus on shop floor processes? The lack of clarity and focus at headquarters is far worse!