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An Action Plan for Lean Services
Author: Womack, Jim
Summary
Media Format: Presentations; Value-Stream Maps
Publish Date: 7/8/2004

a 2004 presentation by Jim Womack to the European lean community

Using Lean in Professional Services
Author: Dager, Joseph
Summary
Media Format: Articles; Audio
Publish Date: 1/11/2010

Dr. Sami Bahri, the "lean dentist" and author of Follow the Learner, tells Business901 podcaster Joe Dager how he has applied lean management principles to continuously improve the delivery of quality dental care since 1996. Bahri's lessons on leadership and applying lean principles are universal to any professional service that wants to improve quality, delivery, and cost.  In 2006, Bahri Dental Group provided the same amount of dental treatments as 2005, but needed 40 percent less resources, thanks to the application of “Lean Dental Management.”

Using Lean To Fundamentally Rethink How We Develop Products and Services
Author: Chet Marchwinski
Summary
Media Format: Articles
Publish Date: 4/2/2014
Jim Morgan (former Global Engineering Director at Ford Motor Company) and Durward Sobek (Professor of Industrial Engineering at Montana State University) discuss the 2nd edition of Lean Product and Process Development.
"Lean Counting" slides by Jim Womack
Author: N/A
Summary
Media Format: Articles
Publish Date: 9/21/2011

Lean Enterprise Institute Founder Jim Womack, who led the MIT research team that coined the term “lean production,” shares his slides from his "Lean Counting" keynote at the Lean Accounting Summit conference, Sept. 14-16, 2011. Womack said lean counting was the least amount of counting because from the customer's viewpoint counting doesn't add value to products or services.

For a deeper dive:
The Lean Accounting Workshop gives you the logic, key principles, and a proven methodology to create a complete lean accounting system that accurately reflects the benefits of the lean transformation. This workshop is not an academic exercise. It's based on the successful lean accounting transformation performed by The Wiremold Company and it is taught by Orest Fiume, Wiremold's vice president of finance, during the transformation.

"Lean Management" for High-Mix, Low-Volume Operations
Author: Marchwinski, Chet
Summary
Media Format: Articles
Publish Date: 4/25/2013

Job shops pursuing lean transformation in a high mix/low volume or made-to-order type businesses have more complicated challenges that repetitive manufacturers implementing lean principles. The difficulty comes from the increased variation of  their products and services. That’s why, explains LEI faculty member Greg Lane, that most lean principles require some adaptation when applied to job shop production environments. He offers some examples on these slides.

Learn about more examples in the form of simulations, videos and practical exercises that are part of the curriculum for the workshop Managing High Mix/Low Volume Organizations

 

"Your Job Is To Stay In Inquiry": Highlights from the Lean Coaching Summit
Author: Schroeder, Lex
Summary
Media Format: Articles
Publish Date: 1/10/2013
N/A
“A Roadmap to Lean Healthcare Success” Webinar: Follow-up Questions and Answers
Author: N/A
Summary
Media Format: Articles
Publish Date: 5/2/2013

The Lean Enterprise Institute's webinar "A Roadmap to Lean Healthcare Success" with John Toussaint, MD, CEO of the ThedaCare Center for Healthcare Value, drew thousands of Lean Thinkers from North America and around the world who had more questions than we could answer in 60 minutes.

Most of the questions fell into several themes such as leadership, sustaining gains, involving people, and the A3 management process. What follows are your questions representing those themes and Dr. Toussaint’s follow-up replies.

Dr. Toussaint will go into even more details about lean healthcare at the 4th Annual Lean Healthcare Transformation Summit, June 5-6, 2013, in Orlando, FL.

“Entrepreneurship is not cool,” says Eric Ries, author The Lean Startup
Author: N/A
Summary
Media Format: Articles
Publish Date: 9/23/2011

Lean startup is an new approach to entrepreneurship that “is more customer centric, more iterative, faster that the traditional model," according to Eric Ries, author of the new book Lean Startup. "It turns everything a startup does into an experiment," he tells an interviewer in this video from the TechCrunch Disrupt conference.

The rapid experiments of a lean startup quickly inform founders if they are on the "path of a sustainable business," said Ries, co-founder of IMVU. Such startups rely on “what’s really happening with customers” and less on “vanity metrics and success theatre." 

Download slides and hear Ries discuss "Lessons from Lean Startups" in an LEI webinar with a follow-up Q&A.

“How ThedaCare Created Its Own Management System”, Follow-Up Q&A
Author: Barnas, Kim
Summary
Media Format: Articles
Publish Date: 6/2/2014

Kim Barnas, author of Beyond Heroes: A Lean Management System for Healthcare, answers questions that we couldn't get to during the hour-long webinar on how to create a lean management system at a healthcare organization.

“Lean Production” Turns 25
Author: Chet Marchwinski
Summary
Media Format: Articles
Publish Date: 11/5/2013

Author and management expert James Womack talks with The Leaning Edge about the state of lean management and what’s new in his latest book, the expanded edition of Gemba Walks.