Follow the Learner: The Role of a Leader in Creating a Lean Culture
Dr. Sami Bahri, D.D.S., Founder, Bahri Dental Group, Jacksonville, Florida
Presented by the Lean Enterprise Institute, Inc.
A Free Webinar
May 14, 2009 at 2:00 PM EDT
Time Zone Conversion
What turns a small dental practice in Florida into a living, breathing lean learning laboratory? A dentist who has spent almost 20 years trying to answer the question, "How can we fully restore a patient's oral health as quickly as possible without wasting their time or money?" Dr. Sami Bahri, the world's first "lean dentist" and author of the upcoming book, Follow the Learner (Lean Enterprise Institute, Inc. 2009), will share how Bahri Dental has been transformed from a traditional "batch-and-queue" dental operation to a "one-patient flow” model. We guarantee that visits to your own doctor or dentist will never look or feel the same way again!
BUT... this is NOT a webinar for just those in health care! It is for people at all levels of lean experience in any type of organization who want to better understand the universal application of both lean methods and leadership practices. Bahri Dental Group is a microcosm of any service organization and Dr. Bahri is a model for a leader as a learner and teacher.
You will learn:
- The practical impact of using “flow” as the ultimate goal for all improvement activities.
- The needed changes in training and responsibilities for every staff member.
- The leadership practices that Dr. Bahri used during the transformation process.
- The steps taken to engage every person in the lean learning process - creating lean thinkers and doers.
Follow the Learner |
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2:00 PM EDT |
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estimated duration: one hour |
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About the Presenter:
Dr. Sami Bahri, DDS, runs a Jacksonville, FL, private dental practice that includes three general dentists, one orthodontist, 10 chairs for general dentistry, and seven chairs for orthodontics.
His desire to know how other industries manage resources to deliver value to customers led him to study Total Quality Management, Six Sigma, and ultimately in 1996, Lean Management after reading Lean Thinking by James Womack and Daniel Jones. By 2006, Bahri Dental Group provided the same amount of dental treatments as 2005, but needed 40% less resources, thanks to the application of “Lean Dental Management.” In 2007, he presented his work as a keynote speaker at the Shingo Prize Conference where he was recognized as the “World's First Lean Dentist.” He lectures nationally and internationally on implementing lean management in dentistry. Dr. Bahri is the author of the upcoming book, Follow the Learner: The Role of a Leader in Creating a Lean Culture (2009), published by the Lean Enterprise Institute, Inc.
Dr. Bahri was born in Lebanon where he received his dental degree from the Saint Joseph Jesuit Dental School in 1977. He then spent three years at the University of Paris, specializing in dental prosthodontics. After returning to Lebanon, he opened his first dental practice, began teaching dentistry, and in 1984 became the founding director of a new dental school at the Lebanese University. In 1990, Dr Bahri moved to Jacksonville where he launched his practice with two dental chairs.