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- Value Stream Improvement for the Office and Services
Featuring David Verble, John F. Coughlin, Nicki Schmidt, and Sarah Sasso
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Follow-up Q & A
- Mapping to See: An Orientation to the Value-Stream Improvement Kit for Office & Services
During the workshop, you will be introduced to the components of the kit, and how to adapt the materials for audiences who have no experience with value-stream mapping (VSM) or to audiences of experienced mappers. You will have hands on experience working with the components of Mapping to See, learning how to use the kit in a way that enables VSM to have its greatest impact: by helping real people dramatically improve real value streams that have a real impact on the heart of their business in the most efficient and cost-effective way possible.
- Value-Stream Mapping for the Office & Services
Through instruction, discussion, group activities, and hands-on exercises, you will learn how to identify a business process, map the value stream to identify and eliminate waste, and redesign the value stream for improved cost, service, and quality.