Buy this publication from: Lean Institute Brasil
This groundbreaking book, part study, part manifesto, uses a simple language and examples from real life to explain the lean healthcare – not as a theory, but as a work system based on proven principles of lean management adapted from the industry and applicable by any healthcare provider.
Although the exterior environment of the healthcare – payment systems, coverage by the health plan/insurance, recordkeeping, regulations – certainly is requiring a big renovation, Toussaint and Gerard show clearly and with conviction that only when the healthcare is fundamentally improved at the customer delivery spot, this sector will be finally recovering.
Joining the Lean Enterprise Institute's online Lean Community is quick, secure, and valuable. You get: