Lean Healthcare Transformation Summit 2016
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Lean Healthcare Transformation Summit Speakers

Keynote Speakers:

Patrick H. Conway

Patrick H. Conway

Acting Principal Deputy Administrator
Deputy Administrator for Innovation and Quality, Centers for Medicare and Medicaid Services
Chief Medical Officer, Centers for Medicare and Medicaid Services

Patrick Conway, MD, MSc, is the CMS Acting Principal Deputy Administrator and Deputy Administrator for Innovation and Quality & CMS Chief Medical Officer. As the CMS Acting Principal Deputy Administrator and CMS Chief Medical Officer, Dr. Conway is responsible for overseeing the programs that serve the over 130 million Americans that access health care services through Medicare, Medicaid, the Children’s Health Insurance Program, and the Health Insurance Marketplace. He and the CMS team focus on health system transformation by improving quality, affordability, access to care, and health outcomes.

Dr. Conway is also Director of the Center for Medicare and Medicaid Innovation (CMMI) at CMS. The CMS Innovation Center is responsible for testing numerous new payment and service delivery models across the nation that reward quality and value.  Models include accountable care organizations, bundled payments, primary care medical homes, state innovation models, and many more.  These models involve millions of people and hundreds of thousands of providers across the nation.  Successful models can be scaled nationally. The CMS Innovation Center budget is $10 billion over 10 years.

In 2014, he was elected to the National Academy of Medicine Institute of Medicine (IOM) recognizing individuals who have demonstrated outstanding professional achievement. Election to the IOM is considered one of the highest honors in the fields of health and medicine. He is a practicing pediatric hospitalist and was selected as a Master of Hospital Medicine from the Society of Hospital Medicine.  He has received the President’s Distinguished Senior Executive Rank and HHS Secretary’s Distinguished Service awards. These are the President’s and Secretary’s highest distinction for executive excellence.  He is a former White House Fellow, Robert Wood Johnson Clinical Scholar, and leader of quality improvement, research, and clinical operations at Cincinnati Children’s Hospital.  He completed pediatrics residency at Harvard Medical School's Children's Hospital Boston, graduated with High Honors from Baylor College of Medicine, and graduated summa cum laude from Texas A&M University.

Kathryn G. Correia

Kathryn G. Correia
President & CEO, HealthEast Care System

Kathryn Correia is president & CEO of HealthEast Care System (St. Paul, Minnesota).

HealthEast Care System is a community-focused, non-profit health care system that provides a full spectrum of health services.  Hospitals include St. Joseph’s Hospital, St. John’s Hospital, Woodwinds Health Campus and Bethesda Hospital.  Other services include clinics, rehabilitation facilities, hospice, home care, and outpatient surgery centers.  HealthEast employs 7,300 people and has more than 1,300 physicians on staff.  Locally owned and operated, HealthEast is the largest health care provider in the Twin Cities’ East Metro area.  Correia serves on the Minnesota Hospital Association (MHA) Board, Community University Board (CUB), and the YMCA of the Greater Twin Cities Board.

An Ohio native, Correia received her undergraduate degree from Denison University in Granville, Ohio, and her Master’s degree in Health Administration from the Ohio State University.  She previously served as president of Appleton Medical Center and Theda Clark Medical Center, and senior vice president of ThedaCare.  Her work using The Toyota Production System (lean) to transform health delivery models has been featured in several national publications, including Health Affairs.  While at ThedaCare, she formed ThedaCare Physicians and served as that medical group’s executive leader.  Prior to joining ThedaCare, Correia was vice president for ambulatory care centers and administrative director for clinic operations at Geisinger Health System in Danville, Pennsylvania.  Correia also served in a Vice President of Operations at Central Ohio Medical Group (Columbus, Ohio) and as an Administrative Trainee at Hennepin County Medical Center (Minneapolis, Minnesota).  Correia is married to Steve Correia, PhD. They reside in Woodbury, Minnesota, with their two sons.

Elizabeth Mitchell

Elizabeth Mitchell

Elizabeth Mitchell serves as President & CEO of the Network for Regional Healthcare Improvement, a national network of multi-stakeholder Regional Health Improvement Collaboratives with over 35 members across the US.  She is the Vice Chair of the Physician Focused Payment Technical Advisory Committee, a Guiding Committee Member of the Health Care Payment Learning and Action Network (LAN), , and on the Coordinating Committee of NQF’s Measure Application Partnership.

Prior to leading NRHI, Elizabeth was the CEO of the Maine Health Management Coalition, an employer-led, multi-stakeholder regional collaborative working to improve the value of healthcare in Maine. Elizabeth led the Coalition’s performance measurement and public reporting program, and its strategy for engaging the public in the use of cost and quality information. While at the Coalition, she led many multi-stakeholder payment reform and healthcare system redesign efforts, established the Coalition’s Data and Analytics program with a multi-payer claims database and was the nation’s 4th designee in CMS’ Qualified Entity Certification Program. Elizabeth was integral to the development of Maine’s successful State Innovation Model (SIM) grant in which the Coalition was named as the State’s ‘Implementation Partner’.

Elizabeth served on the Board and Executive Committee of the National Quality Forum (NQF). She was a member of the Institute of Medicine’s Consensus Committee on Core Metrics for Better Care and Lower Costs, and chaired this committee’s Implementation Task Force. She served for several years on the Board of the National Business Coalition on Health and was the Chair of its Government Affairs Committee, and Vice-Chair and Chair of the Board of NRHI.

Prior to being appointed CEO of the Maine Health Management Coalition, Elizabeth worked for MaineHealth, Maine’s largest integrated health system where she worked with employers and led several transparency and quality improvement efforts. She served two terms representing Portland in the Maine State Legislature, and chaired the Health and Human Services Committee. Elizabeth has held posts at the National Academy for State Health Policy, and London’s Nuffield Trust.  Elizabeth was selected for an Atlantic Fellowship in Public Policy by the Commonwealth Fund and the British Council. While in the UK, she completed the International Health Leadership Program at Cambridge University’s Judge School of Management, while pursuing graduate studies at the London School of Economics.

John Y. Shook

John Y. Shook
Chairman Lean Global Network; Senior Advisor, Lean Enterprise Institute

John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research and development center in Ann Arbor, Michigan as general manager of administration and planning. His last position with Toyota was as senior American manager with the Toyota Supplier Support Center in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. Shook co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System. With Managing to Learn, Shook revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership.

Shook is an industrial anthropologist with a master’s degree from the University of Hawaii, a bachelor’s degree from the University of Tennessee, and is a graduate of the Japan-America Institute of Management Science. At the University of Michigan, he was director of the Japan Technological Management Program and faculty member of the Department of Industrial and Operations Engineering.

Shook is the author of numerous articles, including "How to Change a Culture: Lessons from NUMMI"; Sloan Management Review, January 2010, which won Sloan’s Richard Beckhard Memorial Prize for outstanding article in the field of organizational development.

John Toussaint

John Toussaint
CEO, ThedaCare and ThedaCare Center for Healthcare

John is one of the foremost figures in the adoption of lean principles in healthcare. Under his leadership, the Center has launched several peer-to-peer learning networks, developed in-depth workshops and advanced the idea of healthcare value through delivery reform, transparency and payment reform.

He was the founding chair of the Wisconsin Collaborative for Healthcare Quality and of the Wisconsin Health Information Organization, as well as the non-executive leader of the Partnership for Healthcare Payment Reform in Wisconsin. He has participated in many Institute of Medicine subcommittees, including most recently the Value Incentives Learning Collaborative and was co-author of “The CEO Checklist for High Value Healthcare.”

Dr. Toussaint’s healthcare improvement work using Toyota Production System principles has been well documented in articles published in Mayo Clinic Proceedings, Health Affairs, the Harvard Business Review Blog, and Frontiers in Health Management. His work on payment reform and the transparency of provider performance data has been featured in The American Journal of Managed Care and the Commonwealth Fund publications, as well as news publications like The Wall Street Journal, the CNBC Blog, The Milwaukee Journal Sentinel, and Healthcare Finance News.

Dr. Toussaint has been recognized for his work in transforming healthcare by organizations such as The Association of Manufacturing Excellence (AME), which inducted him into its 2012 Hall of Fame, and the Jon M. Huntsman School of Business at Utah State University, which hosts the Shingo Prize for Operational Excellence. Dr. Toussaint was named a lifetime member of the Shingo Academy in 2011. Wisconsin Governor Jim Doyle also honored Dr. Toussaint with a Certificate of Commendation for Innovation from the State of Wisconsin in 2005.

He has been a featured speaker at the Association for Manufacturing Excellence, The Agency for Healthcare Research and Quality, the Center for Medicare and Medicaid Services, The Shingo Prize, The Lean Enterprise Institute, the Institute for Healthcare Improvement and many international conferences. He also presents regularly to legislators, Medicare leaders and government staff on the topic of healthcare value.

His groundbreaking first book, On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry, was awarded the 2012 Shingo Research and Publication Award. It reveals how healthcare can be fundamentally improved at the point of delivery using the proven principles of lean management. His second book, Potent Medicine: The Collaborative Cure for Healthcare, describes the three core elements necessary to transform healthcare and deliver better value: delivery of care designed around the patient; transparency of treatment quality and cost; and payment for outcomes.  Dr. Toussaint is also the winner of ACHE’s 2014 Dean Conley Award for his article “A Management, Leadership and Board Road Map to Transforming Care for Patients,” published in the Spring 2013 issue of Frontiers of Health Services Management.

Learning Session Speakers

Bob Altman

Bob Altman
Department Chair of Obstetrics and Gynecology, Gould Medical Group

Robert Altman, M.D. joined the Gould Medical Group in 1996, after completing his residency in obstetrics and gynecology at the University of California, San Francisco.  Dr. Altman is the Department Chair of Obstetrics and Gynecology for the Gould Medical Group.  Dr. Altman is a TeamSTEPPS trainer, a Sutter Health physician champion on the Obstetrics Emergency Simulation Team and serves as the liaison between Memorial Medical Center of Modesto and the Sutter Health Obstetrics Quality Committee. 

Dr. Altman’s clinical interests are in normal and high risk pregnancy, pelvic floor dysfunction and infertility, while his administrative interests are in patient safety and quality improvement.

Dr. Altman earned his Bachelor of Arts degree from Cornell University majoring in both biology and psychology, a Medical Degree from the University of Pittsburgh School of Medicine and is he is currently enrolled as an Executive MBA student at San Francisco State University.  When not practicing medicine, Dr. Altman enjoys hiking and camping.

Sami Bahri

Sami Bahri

Dr. Sami Bahri runs a Jacksonville, FL, private dental practice  His desire to know how other industries manage resources to deliver value to customers led him to study Total Quality Management, Six Sigma, and ultimately in 1996, Lean Management after reading Lean Thinking by James Womack and Daniel Jones. By 2006, Bahri Dental Group provided the same amount of dental treatments as 2005, but needed 40% less resources, thanks to the application of “Lean Dental Management.” In 2007, he presented his work as a keynote speaker at the Shingo Prize Conference where he was recognized as the “World's First Lean Dentist.” He lectures nationally and internationally on implementing lean management in dentistry. Dr. Bahri is the author of Follow the Learner: The Role of a Leader in Creating a Lean Culture (2009), published by the Lean Enterprise Institute, Inc.

In 2010, Follow the learner won the Shingo Award for Research and Professional Publication.
In 2012, Dr. Bahri co-authored a DVD in collaboration with Bruce Hamilton and GBMP. Single Patient Flow, Applying Lean Principles to Healthcare won the 2013 Shingo Award for Research and Professional Publication.

Dr. Bahri was born in Lebanon where he received his dental degree from the Saint Joseph Jesuit Dental School in 1977. He then spent three years at the University of Paris, specializing in dental prosthodontics. After returning to Lebanon, he opened his first dental practice, began teaching dentistry, and in 1984 became the founding director of a new dental school at the Lebanese University. In 1990, Dr Bahri moved to Jacksonville and launched a two dental chair practice with his wife, Dr. Micheline Baz Bahri.

Jack Bowhan

Jack Bowhan
Manager, ThedaCare Center for Healthcare Value

Jack works closely with assigned Healthcare Value Networkmember organizations to develop learning opportunities, identify special interest groups and support lean healthcare initiatives.

Jack is an effective administrator with 30-plus years of healthcare management experience in a variety of settings: hospital, health plan and physician groups.

A graduate of the University of Wisconsin-Madison, Jack earned a bachelor's degree in medical microbiology, as well as a master's degree in healthcare administration from Cardinal Stritch University.

Kim Carli

Kim Carli
Director, Process Improvement, City of Hope

Kim Carli is the Director of Process Improvement at City of Hope, a NCI-designated Comprehensive Cancer Center recognized for innovative translational research and compassionate patient care.

In this role, Ms. Carli has led the organization through a wide array of performance improvement projects deploying the lean methodology and principles.  Aligned with Enterprise Business Intelligence, she is developing, leading and sustaining a business intelligence program that delivers clear, reliable metrics, derives actionable insights from complex data, and leverages information to understand and improve business processes. 

Roger Chen

Roger Chen
Vice President, Organization Transformation, Lee Memorial

Roger Chen is the Vice President, Organization Transformation, at Lee Memorial Health Systems in Ft. Myers, Fl. He is a lean transformation and change management coach, with a history of quality improvement, operations management and leadership development expertise. He graduated with a B.S. in Electronics from DeVry Institute of Technology in 1986, and earned his International MBA from Nova Southeastern University in 1999. He began his career as a field engineer for GE Healthcare in Miami, FL and is board certified in healthcare management as a Fellow of the American College of Healthcare Executives.

As Lean Value Stream Manager at GE Healthcare Clinical Services from 2006-2008, Roger developed the 5S System for Biomedical Departments in hospitals to improve work- flow, optimize space and increase safety. He joined Martin Memorial Health Systems in 2008 as the Corporate Director of Performance Excellence to lead the organization through a system wide lean transformation to streamline processes, reduce costs, and more easily deliver a positive patient experience. In December 2012, Martin Health hosted 30 visitors from across the USA and Canada for one of the most successful lean healthcare demonstration visits within the Healthcare Value Network. He has enabled hundreds of people to begin and sustain their lean journey in service and transactional based organizations.

As a certified Six Sigma Black Belt and Master Black Belt, Roger has a unique understanding of the challenges to transition from an existing quality framework to a lean enterprise. He has lead ISO 9001:2000 Certification, Joint Commission compliance, technology teams, and developed materials to teach large organizations nationally and internationally. He has been invited to speak to healthcare institutions in the USA and Latin America on how to integrate Lean Thinking and Leadership Development to improve the effectiveness of healthcare operations.

His greatest strength is helping others realize their potential while performing their jobs, so they contribute more to their organizations and society while living a better life. His passion for coaching others to succeed allows him to excel in the development of individuals so they work as a high performing and self-directed team.  He believes that lean thinking is critical to solving the long-standing challenges facing our healthcare system.

Paul DeChant

Paul DeChant
Physician Executive, Simpler

Dr. Paul DeChant joined Simpler in September of 2014 as a physician executive with 30 years of clinical and management experience in all aspects of medical group governance, with an emphasis on quality improvement, strategic planning, financial growth, acquisitions and Lean leadership.

Working primarily as an executive coach with physician and non-physician leaders in large health care systems, he has a focus on redesigning management systems and cultures to “Return Joy to Patient Care through Lean Transformation.”   

Prior to joining Simpler he served as CEO of Sutter Gould Medical Foundation, a 300-physician medical group practice. Under his tenure the organization achieved significant improvements in efficiency, cost and quality of care. Highlights of his contributions include:

  • Implementing an organization-wide Lean management system and culture, empowering providers and staff in continuous daily improvement,
  • Resulting in significant improvement in provider and patient satisfaction;
  • Increasing profitability while reducing costs;
  • Recognition of Sutter Gould and its affiliated medical group as being the highest rated in overall care among 170 California medical groups two years in a row (Consumer Reports, February 2014 and 2015).

At Sutter Health, Dr. DeChant also served as President of the Palomares Division of Palo Alto Medical Foundation (PAMF) and sa Chair of ACME, Sutter's Administrative Council of Medical Executives. In those roles DeChant launched programs to drive quality and service improvements and cost reductions throughout the system. He has also held leadership roles at Geisinger Health System, High Country Health Care and P.C./Breckenridge Primary Care.

Dr. DeChant has been an active member of prominent national organizations, including the American Academy of Family Physicians, American College of Physician Executives, American Medical Group Association and the Group Practice Improvement Network.

Dr. DeChant graduated from the University of Oregon with a Bachelor of Science degree. He received his medical degree from the Oregon Health and Science University School of Medicine and earned his Master of Business Administration from the University of Colorado-Denver.

Chris Decker

Chris Decker
Chief Transformation Officer, Medical College of Wisconsin

M. Chris Decker M.D received his medical degree at Michigan State University.  He served as a General Medical Officer in the United States Navy.  Dr. Decker completed his residency in Emergency Medicine and was chief resident at the Medical College of Wisconsin in Milwaukee.  He has been a faculty since 1998 at the Medical College of Wisconsin.  He was director of the Emergency Department for 7 years. He took the role of Chief Transformation Officer for the physician practice in 2013. The office of transformation works on process improvement, change management, Management systems and personal leadership skills for dyad leaders who are working to achieve strategic goals for the organization.

Cheryl DeMars

Cheryl DeMars
CEO, The Alliance

Cheryl DeMars joined The Alliance in 1992, assuming several roles before becoming CEO in December 2006. Cheryl works with the Board of Directors and senior leadership team to establish the strategic direction of the cooperative.

Cheryl participates in a number of national and regional initiatives that align with The Alliance’s mission of controlling costs, improving quality and engaging individuals in their health.  She is a board member and former chair of the National Business Coalition on Health.

Cheryl serves on a number of state-based organizations, including the Advisory Board of the Wisconsin Population Health Institute and the Statewide Value Committee’s Leadership Council.

Prior to joining The Alliance, Cheryl was a program manager at Meriter Hospital in Madison.  She earned a master's degree in social work from the University of Wisconsin-Madison.

Kara Freihoefer

Kara Freihoefer
Researcher, HGA Architects & Engineers

Kara Freihoefer, PhD, is a design researcher at HGA Architects and Engineers, where she specializes in evidenced-based design, user experience, and human interaction with the built environment. She combines her experience as a practicing interior designer and design researcher to provide measurable data to her project work. Kara is part of HGA’s Research Council, in which she spearheads healthcare research initiatives. Kara has a PhD in design research from the University of Minnesota.


Kate Goodrich

Kate Goodrich
Director of the Center for Clinical Standards and Quality, Centers for Medicare and Medicaid Services

Dr. Kate Goodrich joined the Centers for Medicare and Medicaid Services in September of 2011 where she serves as Director of the Center for Clinical Standards and Quality (CCSQ).  This Center is responsible for over 20 quality measurement and value-based purchasing programs, implementation of the new Merit-based Incentive Payment System and the Improving Medicare Post-Acute Care Transformation Act, quality improvement programs in all 50 states, clinical standards and survey and certification of all providers across the nation, and all coverage decisions for treatments and services for CMS.  The Center budget exceeds $1.3 billion annually. 

Previously, Dr. Goodrich served as the Director of the Quality Measurement and Value-based Incentives Group in CCSQ where she oversaw the implementation of over 20 quality, value-based purchasing and public reporting programs across multiple settings. She also co-lead an HHS-wide group to align quality measures across programs, and more recently has worked with numerous private payers to align measures across the public and private sectors. From 2010 – 2011 she served as a Medical Officer in the office of the Assistant Secretary for Planning and Evaluation (ASPE) at DHHS where she managed a portfolio of work on comparative effectiveness research and quality measurement and improvement.

Dr. Goodrich is a graduate of the Robert Wood Johnson Clinical Scholars Program at Yale University where she received training in health services research and health policy from 2008-2010. From 1998 to 2008, Dr. Goodrich was on faculty at the George Washington University Medical Center (GWUMC) and served as Division Director for Hospital Medicine from 2005-2008 and was chair of the Institutional Review Board from 2004-2008. She went to medical school at Louisiana State University in Shreveport, LA, and completed her internal medicine residency and chief medical resident year at GWUMC. She continues to practice clinical medicine as a hospitalist and Associate Professor of Medicine at GWUMC.

Mark Graban

Mark Graban
President, Constancy, Inc. & Senior Advisor, KaiNexus

Mark Graban is author of the Shingo-Award winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen. His most recent book is titled Measures of Success: React Less, Lead Better, Improve More. He is also the founder of www.LeanBlog.org.

Mark’s passion is to apply Lean and Toyota Production System principles to improve quality of care and patient safety, to improve the customer/patient experience, to help the development of medical professionals and employees, and to help build better workplaces and stronger organizations for the long term.

He serves as a consultant to healthcare organizations through his company, Constancy, Inc. and is also a senior advisor to the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career at General Motors, Dell, and Honeywell. Mark is a faculty member for the Lean Enterprise Institute, Catalysis, and Studer Group.

Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program. Mark and his wife live in Texas. He serves on the board of the Louise H. Batz Patient Safety Foundation

Margie Hagene

Margie Hagene

Margie has over 20 years experience in helping executives and senior leaders realize their changing roles and responsibilities, and develop appropriate skills, for leading in a lean environment. For 18 years, Margie was a global internal consultant for Ford Motor Company at all levels within the organization - from team leaders to the COO - in Product Development, Design, and Manufacturing. Since exiting Ford, Margie has worked in a variety of service and manufacturing industries helping organizations effectively blend the social and technical elements in complex systems to ensure the sustainability of their lean transformation. Margie is also active with university programs in areas of leadership development, organizational learning, and lean thinking.
Jeanine Haller

Jeanine Haller
Director of Clinical Operations, MemorialCare Health System

Jeanine Haller, RN is the Director of Clinical Operations for the Telemetry, Stepdown, and Observation Units at Long Beach Memorial Medical Center in Long Beach, California.  Jeanine is Lean Leader certified and uses lean improvement methods to create transparency and encourage front line accountability in her areas of responsibilities. Jeanine graduated from California State University Fullerton with her BSN and has worked in healthcare for more than 18 years. Jeanine has participated in several Lean workshops that have led to organizational spread.  

During her years as a director, Jeanine has earned a Nurse Excellence Award in Management, Memorial Care’s Living Out Leadership Award, and multiple President’s awards for her teams’ work with Gallup and employee engagement.  

Mindy Hangsleben

Mindy Hangsleben
Lean Entrepreneur Fellow, Centers for Medicare and Medicaid Services

Mindy Hangsleben is an Entrepreneur Fellow for the Centers for Medicare and Medicaid (CMS).  Currently she is working on accelerating the healthcare marketplace by applying Lean tools to federal processes enabling significant cost savings, increased productivity and higher quality.  In addition she leads the lean cultural transformation for CMS.  Mindy graduated with a B.S. in Chemical Engineering from the University of North Dakota in 2005.  After graduation, Mindy worked at Intel Semiconductor as a process engineer and also taught and led process improvement activities.  Mindy has over 5 years applying Lean and other process improvement tools.

Chris Kita

Chris Kita
., Lehigh Valley Health Network

Chris is a Sr. Lean Coach in the Organizational Effectiveness Department. He’s been part of the LVHN lean team for 3 years and is charged with facilitating and accelerating the LVHN lean transformation.

Prior to coming to LVHN Chris worked for 16 years in industry as a lean facilitator in addition to his roles as an E.H. & S. and Facilities Manager. In the manufacturing sector Chris gained extensive experience using lean to lead change as well as creating and implementing lean and safety training programs.

Chris has a B.S. in Biology and M.Ed in Biology Education.

Donna Litwinski

Donna Litwinski
Master Lean Fellow, MemorialCare Health System

Donna Litwinski is a Master Lean Fellow for MemorialCare Health System in Southern California. She leads lean rapid process improvement workshops and Value Stream events, trains new Lean Fellows and develops campus leaders. As LMS Practice Manager, Donna has led the design of the MC*21 Management System. Donna serves as the lean project leader and has enthusiastically advanced the progression of the Patient Experience, Safety and Progression Lean Management System for the Long Beach Memorial Medical Center campuses (adult, women’s and pediatrics) which will be spread throughout all patient care areas.

With over 30 years of healthcare experience, Donna trained as a Physical Therapist at California State University, Long Beach, transitioned as an inpatient rehabilitation facility program director and later became a Regional Vice President of Operations for Rehabilitation Services. A member of the MemorialCare Health System since 2006, Donna advanced to the Lean Resource Office in 2009.


Georgette Loubnan

Georgette Loubnan
Business Intelligence Manager, Southern Illinois Healthcare

Georgette Loubnan is the Enterprise Solutions and Business Intelligence Manager at Southern Illinois Healthcare (SIH). She has worked as an IT consultant and analyst for several corporations such as Silicon Valley Bank, Navistar, Wyndham Worldwide and others and is currently also the CEO/Owner of the IT training company Inscope Analysis.  Georgette holds certifications from HIPAA, Business Intelligence Professional, Clinical Research Analyst, PMP, and as an Epic Cogito Project Manager. She received her bachelors and master’s degrees in Biological Engineering from Cornell University. Georgette is currently pursuing her Doctorate in Business Administration for managing engineering and IT.

James D. Marks

James D. Marks
Professor and Vice-Chairman of the Department of Anesthesia and Perioperative Care, University of California, San Francisco

Dr. Marks is Professor and Vice-Chairman of the Department of Anesthesia and Perioperative Care at the University of California, San Francisco (UCSF) and Chief of the Medical Staff and Chief of Anesthesia at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG).

Dr. Marks received his medical degree from UCSF where he also completed residencies in Internal Medicine and Anesthesia and a fellowship in Critical Care Medicine.  He received his Ph.D. in molecular biology from the Medical Research Council Laboratory of Molecular Biology in Cambridge, England.

As a physician scientist, Dr. Marks is an internationally recognized pioneer in the field of antibody engineering, has had constant federal funding for 23 years and has authored more than 200 publications and 100 patents.  In recognition of these scholarly achievements, he was elected to the National Academy of Medicine.

As an entrepreneur, he has co-founded four biotechnology companies and currently serves on five biotechnology corporate Boards.

As Chief of the Medical Staff at ZSFG, Dr. Marks is an integral part of the senior hospital leadership team using Lean Management to transform health care delivery at ZSFG. He has been particularly focused on how to align and engage physicians with the improvement work. He will describe countermeasures being deployed at ZSFG at both the senior leadership level and with frontline staff to increase physician engagement.

Didier Rabino

Didier Rabino
Lean Sensei, HealthEast

Didier Rabino is Vice President, Lean Sensei at HealthEast in Saint Paul, Minnesota. He is responsible to develop HealthEast’s Lean systems, knowledge and competencies leading to improved patient care.

Prior to holding this position, he worked for 9 years for Andersen Windows as plant manager and as the architect of the Andersen Manufacturing System. He also worked for 13 years at Steelcase in England, France and in the United States leading and supporting lean transformations and new process implementations.

Didier is also a Director of the AME North Central Region Board, an instructor for Manufacturers Alliance and a regular presenter at Lean Conferences. He holds a Wood Mechanical Engineering degree from the University of Nancy, France; a Business and Administration degree from the University of Perpignan, France and a Master’s degree in Industrial Sciences from Louis Pasteur University in Strasbourg, France. He obtained Lean certificates from the University of Michigan, the University of Tennessee, Kellogg University and the Shingo/AME/SME Lean certification. He is the recipient of the 2015 Institute of Engineering Honorary Member Award; the highest honor IIE grants an individual of acknowledged professional eminence who is not a member of the institute.

Freda Ross

Freda Ross
Lean Fellow, MemorialCare Health System

Freda Ross is a Master Fellow for MemorialCare Health System in southern California.  In this role, Freda supports lean improvement throughout the system, and helps to develop lean leaders within the organization.  Freda has over twenty-five years of healthcare experience, with the last ten in the Lean Resource Office.  As a Lean Fellow, Freda has mastery in 5S, Rapid Process Improvement, Value Stream Launch, and Lean Management System design and implementation. 

In addition to client work, Freda has developed curriculum for Lean Leader Training, 5S and RPI Workshop Leader Training, and Master Fellow Technical and Coaching Instruction. 

Freda has a B.A. in Kinesiology from Pomona College and a Master of Occupational Therapy from the University of Puget Sound.

Douglas Stahl

Douglas Stahl
Vice President, Enterprise Business Intelligence, City of Hope

Doug Stahl is Vice President of Enterprise Business Intelligence at City of Hope, a NCI-designated Comprehensive Cancer Center recognized for innovative translational research and compassionate patient care.

In this role, Dr. Stahl is developing, leading and sustaining a business intelligence program that delivers clear, reliable metrics, derives actionable insights from complex data, and leverages information to understand and improve business processes. 

In addition to 25 years of professional experience in business intelligence, engineering, biomedical informatics and clinical research operations, Stahl holds an undergraduate degree in biomedical engineering, graduate degrees in information science, an executive MBA, and Lean Six Sigma certifications.