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LEI CFO/Controllers' Seminar


a free webinar featuring:
John Grout

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How to Eliminate Deadly Medical Errors with Mistake-Proofing
For healthcare professionals or any manager who wants to eliminate errors and their consequences.

Medical mistakes are the leading cause of accidental death in America. ("Dead by Mistake," Hearst Newspapers, Aug. 10, 2009.) Each year, an estimated 98,000 Americans die from preventable medical mistakes.

Sadly, some of those lives could have been saved with mistake-proofing methods as simple as color-coding medical tubes to avoid confusion.

Find out from John Grout, dean of the Campbell School of Business and an expert in mistake-proofing applications for healthcare, service, and manufacturing, how the lean methodology of mistake-proofing can help you deliver care to your patients in the safest, most effective way possible. This webinar is not just for healthcare professionals. The examples and references will come from healthcare, but this webinar will benefit managers from any industry who want to better understand the universal application of mistake-proofing.

Safe Design Is the Cure

Mistake-proofing is a very powerful set of techniques that either keep errors and defects from occurring or indicate immediately when they do occur so you can take corrective action before a patient is harmed. It relies on creativity and common sense to create low-cost, effective design changes that reduce errors.

Donald M. Berwick, M.D., M.P.P., of the Institute for Healthcare Improvement, has noted that the remedy for many of healthcare's ills "is in changing systems of work. The remedy is in design." Healthcare needs a diverse set of tools that will help their personnel know what to do differently, to give them a different "vocabulary" of responses to medical errors that lead to lasting improvements. Rick Croteau, M.D., from the Joint Commission states, "Techniques for designing safe processes are known, waiting only to be adapted to healthcare." Mistake-proofing is one of the most effective techniques you can use to improve patient safety.

Specifically, you will learn:

  • The basics of what mistake-proofing is and is not
  • The different types of human errors and where mistake-proofing works best
  • How to mistake-proof healthcare processes to reduce or eliminate human errors
  • What has worked through lots of examples from various healthcare environments and patient pathways
  • How to implement mistake-proofing in your organization

View the Archived Version of This Event

Who Should Attend
If you depend on the vigilance of workers to stop errors, if you use double and triple checks in a process and still have errors … this webinar is for you. The lessons and examples are aimed at healthcare professionals because the consequences of errors can result in patient injury or death. However, managers at any service or industrial company will benefit from the practical information in this webinar because the fundamental concepts of mistake-proofing apply in any setting, including everyday life. Many healthcare mistake-proofing devices are relevant in service and manufacturing environments and vice versa.

About the Presenter

John GroutJohn Grout is dean of the Campbell School of Business at Berry College, Rome, Georgia, and the David C. Garrett Jr. Professor of Business Administration. John has researched mistake-proofing extensively for the past 17 years. In May 2007, John's book Mistake-Proofing the Design of Healthcare Processes was published by the Agency for Healthcare Research and Quality as a government document that is distributed free to the public and can be downloaded at www.ahrq.gov/qual/mistakeproof/mistakeproofing.pdf. In 2004, John received the Shingo Prize for his paper, "The Human Side of Mistake-Proofing," with Douglas Stewart.

John has worked with numerous hospitals, healthcare systems, and medical firms including governmental agencies in the U.S. and U.K. He also has helped automotive, aerospace, and other manufacturing firms implement mistake-proofing. John has taught at the Pennsylvania State University and Southern Methodist University. He has taught courses in operations and service management, quality, statistics, process improvement, quantitative methods, and materials management. John has managerial experience in scheduling and production control in the semiconductor industry while working at a subsidiary of N.V. Philips. He has a Ph.D. from the Pennsylvania State University in Management Science and a bachelor's degree from Brigham Young University in Operations and Systems Analysis.


Continue your learning...

Join John Grout for a full-day LEI workshop, "Mistake-Proofing Health Care" February 2nd in Miami