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Topic Title: Lean in Retail Sector
Topic Summary: Performing Lean Diagnostics in Retail
Created On: 06/03/2017 02:45 AM
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06/05/2017 10:21 AM
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Deepak Bhaskar

Hello Everyone:

I am trying to develop a diagnostic approach for a potential client in the retail sector. Appreciate any suggestions on how this should be done or what to include. Client is a white goods retailer and also has service centers. All my work has been in Manufacturing & Supply Chain. Interested in knowing about how Lean has been implemented in the retail sector.

Thanks & Best Regards

07/07/2017 12:44 PM
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Matthew Spielman

Just like for manufacturing, I suggest you look for case studies to learn from and adapt your experience. Much has been written about Tesco, including their areas of focus on customer knowledge; (e.g. ClubCard, their loyalty program) inventory replenishment, particularly multiple-times-per-day; and mutliple size / formats for their stores.

There has also been literature written on automotive dealerships. Perhaps those would be educational for the service side of the business.
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