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Topic Title: Literature about Lean Administration in Universities
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Created On: 01/16/2017 04:00 PM
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01/17/2017 08:22 AM
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Sascha Balling

In my University, the process of registrating for classes is very complicated and time consuming and involves several departments.
I am going to write a scientific thesis about how to optimize this process by applying lean management principles.

Therefor I require literature about lean management principles applied in the service sector or, at best, in the management of universities.

Do you have any suggestions on that?

I appreciate every reply. Thank you!
01/23/2017 08:24 AM
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Mark Robinson

Hi SasB

We have some references on our website, see http://standrewslean.com/lean-...ng/recommended-books/

We have more references not listed there, just send an email to the contact address on our website.

Kind regards

01/23/2017 08:28 AM
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Lory Moniz

Dear Sascha,
You might want to check out this book: Lean Office and Service Simplified: The Definitive How-To Guide http://www.lean.org/BookStore/...SelectedProductId=365

Also a free archived webinar that may help: http://www.lean.org/events/webinarhome.cfm#vsi

Good luck!
01/27/2017 08:31 AM
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Robert Simonis

Benchmark other universities. My experience in class registration as a university student many years ago was similar to what you described. I have observed very smooth and fast class registration for my children attending university in recent years.
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