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Topic Title: True north
Topic Summary: True north metrics - help
Created On: 09/13/2010 03:10 PM
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09/13/2010 04:40 PM
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Viktoría Jensdóttir Jensdóttir

Hi all,
Where do you use true north metrics and what is it exactly?
09/14/2010 11:12 AM
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Mark Rosenthal

There is no standard definition, but I like the discussion by Mike Rother in "Toyota Kata."
The "ideal vision" or "True North" is not metrics so much as a sense of an ideal process to strive for. It sets a direction, and provides a way to focus discussion on how to solve the problems vs. whether to try.

Taking Toyota's version as a baseline, anything which can move us closer to one-by-one flow, on demand, defect free, as requested,, continuously adding value (or some form of those things) etc. is considered a positive development.

That is not to say that real-world issues are ignored, or that movement is made in that direction. The cost, the ROI, the analysis comes into play to evaluate various solutions to the problem vs. the traditional approach of evaluating whether or not to try.
10/01/2010 01:35 PM
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Dan Barch

To follow True North, take a page from John Shook's teachings

Where to you want to go? Are you getting there? What do you need to do to go further?
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