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Workers Unite for Better
The local strike by hospitality workers in Boston has led Josh Howell to contrast this situation with the lean culture at Dreamplace Hotels and Resorts in Tenerife, where front-line workers produce and socialize beautifully messy A3-sized papers sharing ideas for improvements.… More »
Can Lean Know-How Come Home?
When you decide to stop making things, you lose the ability to make things, argues Eric Buehrens: not just the displaced assembly workers who have had to seek employment elsewhere, but the design, production control, maintenance and quality engineers, the materials and logistics experts, all the technical know-how to manufacture effectively at scale, at world-class quality, and competitive cost.… More »
Try These Three Deliberate Practices of Lean Coaching
A lean coach doesn’t do PDCA; she or he has three deliberate practices that keep the PDCA gear rolling with a check, adjustment, new purpose and plan to do for kaizen experiments. A lean coach using these three deliberate practices is a perpetual motion machine of sustainable continuous improvement.… More »
Practical Tips for Re-Engaging People with a Suggestion System
Companies, responding to surveys showing that a troubling number of people are disengaged at work, respond with perks like nap pods, rock walls, and free food. Suggestions systems get overlooked. That’s too bad because the whole point of a system done correctly is higher engagement. Here are some real-world tips on starting and sustaining a system from an experienced lean practitioner.… More »
Mindfulness and Leading with Respect
Mindfulness is both more essential today than ever, and a foundation for organizational lean excellence. Here John Shook and Mike Orzen explore this theme. “The more lean thinking you do, the more mindfulness you’ll experience, and the more mindfulness you create, the more presence you’ll create…and the more lean thinking you’ll do.”… More »
Why 'Yes Chef!' Is No Longer the Answer
In order to meet the changing demands of today's restaurants, chefs must learn to evolve from old-school methods of the "brigade system" and learn to be more mindful, holistic, and ask better questions, say Legal Sea Foods Executive Chef Rich Vellante… More »
Lean Roundup: Respect for People
Respect for People is one of the most abstract and yet most concrete tenets of lean, a guiding principle that informs how people work, coach, and lead. This roundup of writings reveals a wealth of perspectives on how lean thinkers convert this ideal into tangible ways of thinking and acting.… More »
Finding a Lean Cure that Respects the Health of Healthcare Workers
In his prognosis of the health care system, LEI CEO Eric Buehrens says we need to improve the work to remove waste and create value; and be advocates for enough “social heijunka” to ensure that resources going to that sector don’t impoverish frontline workers across our society.… More »
Ask Art: Am I Showing Respect for People by Asking for Fast Action?
Lean is a “learn by doing” exercise not a classroom training approach. The best method I know to achieve this is through a sustained high level of kaizen activity. You are trying to create a learning environment where everyone is constantly learning and contributing to the organization. Every time an improvement is made, learning occurs. The faster you go the more learning can occur.… More »
Respect the Customer By Respecting Your Worker
Lean provides us with a different approach to this vicious cycle. Build a management system in your company that allows employees to make the best decisions for the customer (end user and next process). This shows respect for your people.… More »
Doing Versus Being – How Mindfulness Supports Better Lean Thinking, Part 2
Most companies don’t get the desired results from lean transformations, according to Mike Orzen, lean practitioner and LEI faculty member. Their people get stuck in stages 1, 2, or 3 of awareness, failing to reach level 4, "being." Learn how to go from "doing" lean to the more creative, less stressful state of "being" in the second of Mike's two posts on mindfulness.… More »
Advice from the Gemba: Making Repetitive Tasks More Exciting
Repetitive tasks can create a drag on workers' morale and motivation as boredom sets in, and a disillusioned workforce will seriously hamper your lean efforts. So how do you keep repetitive tasks from becoming a source of discontent for your people? Three lean practitioners share their thoughts.… More »
5S - The Way to Start Your Lean Journey…or Is It?
Many people think that a 5S implementation is the perfect way to kickstart a full lean transformation. It can be - IF you do it right. Years ago Dale Savage witnessed a lean disaster at his company that all started with a new 5S program. Find out what happened and how you can keep it from happening to your company.… More »
Real Respect Feels Like Knowing You’re Being Heard
"A simple fact of human nature: we listen all the time but we seldom pay real attention to what we are hearing," writes David Verble. And that's a problem in lean, because nothing demonstrates respect more than listening to your people. Inspired by his experiences working with Fujio Cho, David shares some tips for showing respect as a listener.… More »
How Do You Know If You’ve Created a Meaningful Challenge?
"Have you ever issued what you thought was an inspiring challenge for your team, only to discover they were underwhelmed and far from motivated?" asks Mike Orzen. If so, you may have missed one of the core practices of leading with respect - creating a meaningful challenge. Read more.… More »
I'm Michael Ballé, Ask Me Anything
Ask author and lean coach Michael Ballé anything you wish on lean thinking and practice! He'll be here all day answering YOUR questions!… More »
Put Your People at The Center of Your Development System
"It is your people that provide the skills, energy and creativity," writes Jim Morgan. "They are the single most important element of great product development systems. They drive the system." Read more.… More »
Your Favorite Lean Posts of 2015!
With 2016 fast approaching, we'd like to take a step back and reflect on the most popular Lean Post articles of 2015. Did your favorite(s) make the list?… More »
Leading with Respect is Not a Soft Skill: An interview with Mike Orzen
By definition, a hard skill is a skill that can be defined, measured, and taught. Does that sound like it describes leadership? Probably not, but Mike Orzen explains why it's time to stop thinking of leadership, specifically leadership employing the lead with respect model, as a soft skill.… More »
Intentional Respect
"Most organizations fail to intentionally balance the technical tools side with the social side of Lean," writes Mike Orzen. "People say, 'We respect our people. In fact, it's one of our core company values!' I don’t deny that... But there is a big difference in believing in something and acting in a way that aligns with that belief."… More »
Why Leadership and "Respect" Are Fundamentally Entwined
Hear the word "respect" and most of us can think of a time we've wanted our boss, team member, or employee to "be more respectful." But respect is about something else altogether, says Michael Ballé. For leaders, "it's about committing to an employee's success. Employees have a right to succeed WITH us, not a duty, and we need to define this success together."… More »
Show Up On Time (And Other Instructions from a Cook)
Lean practitioner Matt LeVeque reflects on the concepts of 5S, (JIT) Just-in-Time, and "respect for people" throughout history.… More »
How Lean Tools Support the Principle of Respect (Part 2)
We first met Andy Ward when he was struggling to save his plant from closure in <em>The Lean Manager</em>. Since then he's helped lead a lean transformation; and recently, in <em>Lead With Respect</em>, play sensei to Southcape Software CEO Jane Delaney as she aims to transform her people through the use of lean methods and practice. In this interview Ward shares what he has learned.… More »
How Lean Tools Support the Principle of Respect (Part 1)
We first met Andy Ward when he was struggling to save his plant from closure in <em>The Lean Manager</em>. Since then he's helped lead a lean transformation; and recently, in <em>Lead With Respect</em>, play sensei to Southcape Software CEO Jane Delaney as she aims to transform her people through the use of lean methods and practice. In this interview Ward shares what he has learned.… More »
I'm Michael Ballé, Ask Me Anything
Reddit has mastered the AMA (Ask Me Anything) style post, giving readers a direct line of communication with leading thinkers, artists, and comedians. Here's your chance to ask Michael Ballé, co-author of Lead With Respect, anything about his new book, lean thinking and practice, and the future of management in the 21st century.… More »
Still Faithful to Lean Thinking
"We wrote Lead With Respect to show just how central engagement and involvement is to lean success," says Michael Ballé. "As a sociologist, 'making people to make products' is what grabbed me as I first studied how Toyota led improvement." Learn more about what drove Ballé, co-author of Lead With Respect, to share this particular story.… More »
The Human Element of TWI (Training Within Industry)
"When I’ve taught the TWI courses in countries all over the world, from India to Malaysia to Mexico to Germany, everyone understands and embraces these concepts because the focus on humanity is universal," writes Patrick Graupp. "These concepts transcend differences in culture and economic barriers."… More »
respect on Lean.org
Leadership Q&A: Dr. Jack Billi, associate dean and associate vice president for medical affairs
From the LEI senior executive series on lean leadership: Jack Billi, M.D., associate dean for clinical affairs, University of Michigan Medical School, professor of Internal Medicine and Medical Educa… More »
Key Concepts of Lean in Healthcare
This two-day workshop, incorporating examples from many healthcare settings, is designed to gain a better understanding of the components and underlying philosophy of lean, and how the elements and ph… More »
Online Webcast Key Concepts of Lean in Healthcare
This webcast is designed for individuals and teams working in Healthcare who want to gain a better understanding of the principles, tools, and underlying philosophy of the lean management system.… More »
On the Mend
Using the improvement model popularized by the Toyota Production System, ThedaCare arrived at lean healthcare and three organizing principles – focus on patients, value, and time – that are built upon… More »
On the Mend (eBook)
Using the improvement model popularized by the Toyota Production System, ThedaCare arrived at lean healthcare and three organizing principles – focus on patients, value, and time – that are built upon… More »
The Gold Mine Trilogy Study Guide
A way for teams to improve their lean practice together through reflection on the Ballé novel trilogy: The Gold Mine, The Lean Manager, Lead With Respect… More »
Your Favorite Lean Posts of 2015!
With 2016 fast approaching, we'd like to take a step back and reflect on the most popular Lean Post articles of 2015. Did your favorite(s) make the list?… More »
Leading with Respect is Not a Soft Skill: An interview with Mike Orzen
By definition, a hard skill is a skill that can be defined, measured, and taught. Does that sound like it describes leadership? Probably not, but Mike Orzen explains why it's time to stop thinking of leadership, specifically leadership employing the lead with respect model, as a soft skill.… More »
Intentional Respect
"Most organizations fail to intentionally balance the technical tools side with the social side of Lean," writes Mike Orzen. "People say, 'We respect our people. In fact, it's one of our core company values!' I don’t deny that... But there is a big difference in believing in something and acting in a way that aligns with that belief."… More »
Why Leadership and "Respect" Are Fundamentally Entwined
Hear the word "respect" and most of us can think of a time we've wanted our boss, team member, or employee to "be more respectful." But respect is about something else altogether, says Michael Ballé. For leaders, "it's about committing to an employee's success. Employees have a right to succeed WITH us, not a duty, and we need to define this success together."… More »
Show Up On Time (And Other Instructions from a Cook)
Lean practitioner Matt LeVeque reflects on the concepts of 5S, (JIT) Just-in-Time, and "respect for people" throughout history.… More »
How Lean Tools Support the Principle of Respect (Part 2)
We first met Andy Ward when he was struggling to save his plant from closure in <em>The Lean Manager</em>. Since then he's helped lead a lean transformation; and recently, in <em>Lead With Respect</em>, play sensei to Southcape Software CEO Jane Delaney as she aims to transform her people through the use of lean methods and practice. In this interview Ward shares what he has learned.… More »
How Lean Tools Support the Principle of Respect (Part 1)
We first met Andy Ward when he was struggling to save his plant from closure in <em>The Lean Manager</em>. Since then he's helped lead a lean transformation; and recently, in <em>Lead With Respect</em>, play sensei to Southcape Software CEO Jane Delaney as she aims to transform her people through the use of lean methods and practice. In this interview Ward shares what he has learned.… More »
I'm Michael Ballé, Ask Me Anything
Reddit has mastered the AMA (Ask Me Anything) style post, giving readers a direct line of communication with leading thinkers, artists, and comedians. Here's your chance to ask Michael Ballé, co-author of Lead With Respect, anything about his new book, lean thinking and practice, and the future of management in the 21st century.… More »
Still Faithful to Lean Thinking
"We wrote Lead With Respect to show just how central engagement and involvement is to lean success," says Michael Ballé. "As a sociologist, 'making people to make products' is what grabbed me as I first studied how Toyota led improvement." Learn more about what drove Ballé, co-author of Lead With Respect, to share this particular story.… More »
The Human Element of TWI (Training Within Industry)
"When I’ve taught the TWI courses in countries all over the world, from India to Malaysia to Mexico to Germany, everyone understands and embraces these concepts because the focus on humanity is universal," writes Patrick Graupp. "These concepts transcend differences in culture and economic barriers."… More »
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