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root cause on the Lean Post
Change Your “Pet” Problem Solving Method
Got problems with your problem-solving method? This interview by LEI's Chet Marchwinski with Four Types of Problems author Art Smalley shares advice on how you can "change your 'pet' problem-solving method."… More »
What Problems Do You See?
Take a minute or two think about the problems you see everyday at your work. It can be quite daunting when you think about everything that needs attention. But knowing what type of problem you are dealing with makes countermeasures much easier to figure out. What problems do you see most?… More »
Andon Cues Service Center to Respond to Customer Queue
An Ohio Mutual service center has no andon cord to stop a production line but the principal is the same as in a factory -- an abnormality has occurred, take corrective action.… More »
A3 Coaching: What Feedback Would You Give?
You be our coach: what feedback/coaching would you offer on our example A3? We'd like to hear from you!… More »
How We A3 at Goodyear
Just as lean is situational, A3s are situational too - companies like Goodyear have a variety of types of A3s that they use based on the specific challenge that is being faced. Four Goodyear insiders share more.… More »
To A3 or Not to A3
"Not every tool is a hammer, and not every problem is a nail," writes Norbert Majerus of The Goodyear Tire and Rubber Company. "Not every situation warrants the use of an A3." Read more to learn Norbert's preferred approach to gauging whether or not an A3 will help in a given situation.… More »
Small Chart, Big Impact: How a Simple Spaghetti Chart Led to Huge Wins at Thrustmaster of Texas
Sometimes the simplest lean concepts can make all the difference in ensuring a successful transformation. Marine-propulsion manufacturer Thrustmaster of Texas found this out after creating a spaghetti diagram to reveal possible waste in an assembly plant. Their findings were staggering - read more.… More »
The Value of Key Performance Indicators in a Lean Transformation
We all know to watch out for key performance indicators (KPIs) in the workplace - but are you tracking the RIGHT KPIs? Ernie and Tracey Richardson share their thoughts on the two categories of KPIs, how they can help you, and how to identify them.… More »
People Don't Fail, Processes Do
Terry Smith, a lean web developer, shares two examples of real-life companies who used the "5 Whys" to drill down to the root of a thorny problem.… More »
How a Problem-Solving Culture Takes Root
Changing one's own leadership behaviors is no easy task, but it can be done. Leaders can shift away from giving top-down commands and solutions to a more engaging and collaborative way of addressing problems that both gets results and develops people.… More »
Learn from the Error, Every Time
It's an awful feeling when you think everything is going just fine and then discover you've made an error. But errors are inevitable. It's what you do next that counts.… More »
root cause on Lean.org
Leadership Q&A: Dr. Jack Billi, associate dean and associate vice president for medical affairs
From the LEI senior executive series on lean leadership: Jack Billi, M.D., associate dean for clinical affairs, University of Michigan Medical School, professor of Internal Medicine and Medical Educa… More »
The Roots of Lean: Training Within Industry and the Origin of Japanese Management and Kaizen
LEI CEO John Shook, the first American employee to work at Toyota’s headquarters in Japan, tells a story about struggling to adapt Toyota training materials for use by Americans who would soon b… More »
Five Whys Animation
The practice of asking why repeatedly whenever a problem is encountered in order to get beyond the obvious symptoms to discover the root cause. Watch this animation to learn more.  … More »
Problem Solving to Align Purpose, Process and People
This is an expanded version of our 1-day Lean Problem Solving workshop which is offered exclusively in our office in Cambridge, MA.… More »
Doing More With Less: Lean Thinking and Patient Safety in Health Care
Beginning with an overview of how lean thinking developed and spread in manufacturing, this book quickly and—most importantly for healthcare readers who are not familiar with lean principles—clearly e… More »
From the American System to Mass Production, 1800-1932
David Hounshell has crafted a very interesting story about the development of key production technologies and also the big new problem that they caused. As the new technologies solved the age-old prob… More »
Training to See Kit: A Value-Stream Mapping Workshop
The Training to See kit enables you to take people through the exercise of value-stream mapping, from selecting a product family, to mapping its current state to identify root causes of waste, mapping… More »
How a Problem-Solving Culture Takes Root
Changing one's own leadership behaviors is no easy task, but it can be done. Leaders can shift away from giving top-down commands and solutions to a more engaging and collaborative way of addressing problems that both gets results and develops people.… More »
Learn from the Error, Every Time
It's an awful feeling when you think everything is going just fine and then discover you've made an error. But errors are inevitable. It's what you do next that counts.… More »