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Frame the Work For Safety and Learning
The most important skill to master as a leader is that of framing the work, says Harvard Business School Professor Amy Edmondson. Frames consist of assumptions or beliefs that we layer onto reality. All of us frame objects and situations automatically. Great leaders understand this and manage frames intentionally.… More »
Show Respect, Psychological Safety, and Social Neuroscience
Mike Orzen and David Verble examine the meaning and lean relevance of showing respect, creating psychological safety, and the links between these two.… More »
Is Your Strategy a Plan--or a Hypothesis?
Success in a VUCA world requires senior executives to engage thoughtfully and frequently with company operations across all levels and departments, argues HBS Professor Amy Edmondson. The people on the front line who create and deliver products and services are privy to the most important strategic data the company has available.… More »
Lean Roundup: Respect for People
Respect for People is one of the most abstract and yet most concrete tenets of lean, a guiding principle that informs how people work, coach, and lead. This roundup of writings reveals a wealth of perspectives on how lean thinkers convert this ideal into tangible ways of thinking and acting.… More »
Advice from the Gemba: Getting More Suggestions without Incentivizing Employees
Improving the work is difficult, if not impossible, without suggestions from those who actually do the work. But in many companies, getting the workers to submit suggestions is a constant struggle. What could be the root cause(s) of this problem? Two lean practitioners weigh in with their thoughts.… More »
The Value of Key Performance Indicators in a Lean Transformation
We all know to watch out for key performance indicators (KPIs) in the workplace - but are you tracking the RIGHT KPIs? Ernie and Tracey Richardson share their thoughts on the two categories of KPIs, how they can help you, and how to identify them.… More »
Just-in-Time Roundup: Great Lean Reads Across the Web (Vol.10)
Our latest picks for great lean reads across the web, this time from 99u, strategy + business, a hotel app company's blog, Stanford Social Innovation Review, and The ThedaCare Center for Healthcare Value.… More »
Safety Through Gemba
"When I do a gemba walk, I don’t necessarily ask questions about safety," writes Brian Fitzpatrick (a director of Health & Safety), "I engage in conversations with staff members, and ask staff to teach me about how they do their work and what concerns them... They must feel they have the power to change what is wrong, and believe that we care."… More »
Opportunity Lost?
President of Lean Institute Brasil, José Ferro, gives us the background situation on the World Cup and tells us about the problems and opportunities it presents for Brazil.… More »
The Difference a Visual Cue Makes
At work and off the clock, visual cues and andons keep us safe and aware of what's going on at all times. How do you use visual cues to alert yourself and others to problems and/or improve your work?… More »
safety on Lean.org
Leadership Q&A: Dr. Jack Billi, associate dean and associate vice president for medical affairs
From the LEI senior executive series on lean leadership: Jack Billi, M.D., associate dean for clinical affairs, University of Michigan Medical School, professor of Internal Medicine and Medical Educa… More »
Lean Hospitals, 2nd Ed.
Drawing on his years of working with hospitals, Mark Graban explains why and how lean can be used to improve safety, quality, and efficiency in a healthcare setting. A unique guide for healthcare prof… More »
The Fearless Organization
This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide… More »
Doing More With Less: Lean Thinking and Patient Safety in Health Care
Beginning with an overview of how lean thinking developed and spread in manufacturing, this book quickly and—most importantly for healthcare readers who are not familiar with lean principles—clearly e… More »
Safety Through Gemba
"When I do a gemba walk, I don’t necessarily ask questions about safety," writes Brian Fitzpatrick (a director of Health & Safety), "I engage in conversations with staff members, and ask staff to teach me about how they do their work and what concerns them... They must feel they have the power to change what is wrong, and believe that we care."… More »
Opportunity Lost?
President of Lean Institute Brasil, José Ferro, gives us the background situation on the World Cup and tells us about the problems and opportunities it presents for Brazil.… More »
The Difference a Visual Cue Makes
At work and off the clock, visual cues and andons keep us safe and aware of what's going on at all times. How do you use visual cues to alert yourself and others to problems and/or improve your work?… More »