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Seafood Restaurant Fishes for Problems Customers Really Care About
The executive chef at Legal Sea Foods explains how the restaurants are cutting lead times from fishing boat to your belly.… More »
How to Engage Employees Through Creativity
Is your company or department struggling to engage employees? Then learn from LifeWay Christian Resources, which moved away from a top-down, tool-oriented approach to continuous improvement training to a focus on engaging and developing people with thematic events and instruction.… More »
Respect the Customer By Respecting Your Worker
Lean provides us with a different approach to this vicious cycle. Build a management system in your company that allows employees to make the best decisions for the customer (end user and next process). This shows respect for your people.… More »
Andon Cues Service Center to Respond to Customer Queue
An Ohio Mutual service center has no andon cord to stop a production line but the principal is the same as in a factory -- an abnormality has occurred, take corrective action.… More »
service on Lean.org
Lean Thinking for the Office
Unfortunately, attempts to apply lean principles in service organizations or to administrative processes in manufacturing companies often fall short of complete success. Key reasons for these shortcom… More »
Lean Consumption
"Lean Consumption" is the lead article in the March 2005 issue of the Harvard Business Review. It previews the breakthrough ideas in the forthcoming book from Jim Womack and Dan Jones to be published … More »
The Lean Service Machine
The Harvard Business Review details how Jefferson Pilot Financial applied lean principles to its insurance business, not only to cut costs, but to grow revenue by distinguishing itself from competitor… More »
Lean Product Development: Delivering New Products, Faster and Better
Many companies have applied lean thinking to manufacturing or service processes, and some have even honed focus by applying the standard tools and methods to additional organizational functions. But t… More »
Practicing Lean Fundamentals in an Office Environment
Description: This two-day workshop has been designed for individuals and teams who work in office and service environments that want to gain a better understanding of the philosophy, thinking and act… More »
Creating Lean Dealers
Car manufacturing has been transformed by Lean over the last 20 years yet car dealerships have remained virtually untouched by Lean. Now that’s changing. Dealerships experimenting with Lean have exper… More »
Lean Lexicon 5th Edition (eBook)
The fifth edition of the Lexicon, first published in January 2003, is 140 pages, containing 60+ illustrations and 207 key terms from A3 Report to Yokoten. The Lexicon already covers such key lean ente… More »
Mapping to See: Value-Stream Improvement Workshop
Mapping to See: Value-Stream Improvement for the Office and Services is a complete training solution created by some of the most seasoned veterans working in lean today. The value stream improvement p… More »
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