Photo courtesy of Will Evans
I have been thinking a lot lately about the state of healthcare and wondering why it is so challenging to get positive traction in this industry. Last week, I shared a personal experience at the beginning of my talk (Is it Possible to Transform Healthcare (Leaders)?) about the care and attention my mother received as a young immigrant with five young children in the healthcare system of the day. There were bright moments, but mostly it was a system that did not work for anybody – not for the staff, not for the physicians, and most definitely not for the patients or families.
I am dismayed to learn that not much has changed. The day of my talk, a dear friend wrote to me to share what his family and loved one was experiencing in the healthcare system of today. My 6 year old memories came flooding back and I was first filled with sadness that this could be still happening to people in crisis. My profound sadness was soon followed by outrage – outrage that healthcare can still be in the same state as it was decades earlier. How can that be?
So the big question is, “Why?” and “What can we, as a lean community, do about it?”
This talk represents my thinking on that topic and is a call to action to expect better of ourselves as leaders.