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What it Takes to Bring Lean Thinking to Healthcare: One Leader’s Candid Reflections

by Keith Murphy
June 18, 2015

What it Takes to Bring Lean Thinking to Healthcare: One Leader’s Candid Reflections

by Keith Murphy
June 18, 2015 | Comments (1)

At the 2015 Lean Transformation Summit, we had a chance to speak with Keith Murphy, a senior lean process improvement leader in a large healthcare organization. Watch the video below to hear his greatest challenges and lessons learned and why he believes strong learning relationships among coaches and all staff members are core to any lean culture taking root and actually making a difference.

Interested in learning about the purpose, role, and activities of an effective lean coach? Join other lean thinkers and practitioners at the Lean Coaching Summit July 20-23 in Seattle.

The views expressed in this post do not necessarily represent the views or policies of The Lean Enterprise Institute.
Keywords:  coaching,  culture,  healthcare,  leadership,  learning
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Phil Chadbourn June 18, 2015
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Great post!

I couldn't agree more about the criticality of relationship based change management.  We (especially engineers like myself) often focus solely on the technical/process side of change and neglect the social/people side.  It does take a lot of effort but understanding that helps plan improvement work.

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