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All Problem Solvers Must...?

by Cameron Ford
February 1, 2017

All Problem Solvers Must...?

by Cameron Ford
February 1, 2017 | Comments (10)

We always love to hear your thoughts on lean thinking today, especially when it comes to planning the Lean Transformation Summit every year. That's why we recently sent out a survey to our summit attendees, asking them for their thoughts and opinions. One of the questions we were most excited to hear your answers to was "Complete this sentence: All problem solvers must..." We received some very intriguing answers, and wanted to share the top eight here with you. So, what must all problem solvers do, according to you? All problem solvers must...

  1. ...be structured, open minded and involve the right people.
  2. ...Plan, Do, Check, Act.
  3. ...partipate/engage/have a coach.
  4. ...love the problem first.
  5. ...go and see.
  6. ...follow through and continue to PDCA.
  7. ...be effective at leading collaborative groups.
  8. ...understand the problem.

Now we want to hear more from you! Are there any others you would add to this list? Do you disagree with any of the responses we listed? Would you move one of the responses higher up on the list? Share your thoughts with us in a comment.

And don't forget - the 2017 Lean Transformation Summit is getting very close to full capacity. Register today and join in the learning, sharing, and networking in sunny Carlsbad, California.

The views expressed in this post do not necessarily represent the views or policies of The Lean Enterprise Institute.
Keywords:  problem solving
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10 Comments | Post a Comment
Mark Graban February 01, 2017
3 People AGREE with this comment

I'd add:

Don't jump to solutions

Don't assume you've found a "root cause" without testing that hypothesis in practice

Don't be afraid to "Adjust" - if you want to think of the A as "Adopt, Adapt, or Abandon"

Reply »

Ryan February 01, 2017
1 Person AGREES with this comment

Be curious / ask questions / seek truth

Reply »

Rebecca Garza February 01, 2017
1 Person AGREES with this comment

Be Change Management Agents - coaching and instructing in the concepts of Kubler-Ross and Kotter (and many others). Every solution to every problem involves change in something. Whatever the approach to change management, respecting where the people are today and guiding them through the emotional side to change is essential to long term sustainability of not only the solution to the problem, but to the Lean process within the organization.  Focusing merely on the tactical and technical side will lead to mistrust in the Lean process and those facilitating these changes.

Reply »

Brian Darden February 01, 2017
1 Person AGREES with this comment

Understand and "define" the problem. 

Reply »

J. Belval February 01, 2017

Stand in an Ohno circle.

Reply »

Brian Moody February 01, 2017

Be good at asking questions

Reply »

Cathy February 06, 2017

Problem-solvers must be:

- persistent

- have data on the problem or know where/how to get it

Reply »

Dave W. February 07, 2017

We must also want to learn from the problem.

Reply »

ALAN SEVERANCE February 09, 2017

Ask Why? five times to be sure you get to the root cause!

Reply »

Sabine Gowsy March 03, 2017

Be ready to discover, challenge and probably change your own mental models. 

Go and see by yourself on the gemba until you see something you didn't know.  

Remove obstacles.

Be ready to learn. 

Reply »

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