Home > The Lean Post> Advice from the Gemba: The Most Frustrating Types of Waste (and How to Eliminate Them!) II

Advice from the Gemba: The Most Frustrating Types of Waste (and How to Eliminate Them!) II

by Rick Guba & Peg Pennington
October 17, 2017

Advice from the Gemba: The Most Frustrating Types of Waste (and How to Eliminate Them!) II

by Rick Guba & Peg Pennington
October 17, 2017 | Comments (10)

If you've ever lost sleep over a particularly frustrating source of waste in your organization, you're not alone. Some forms of waste are easier to eliminate -- others are so difficult that they start to blur the line between "challenging" and "enraging." Today we feature two experienced lean educators with the most frustrating types of waste they've encountered, plus their favorite tips for eliminating them.

Peg Pennington, Executive Director, Center for Operational Excellence at The Ohio State University

The most frustrating form of waste to find and eliminate is rooted in what I’ll call “complexity creep.” This occurs when mid-level managers make decisions to take on new activities, customers or projects that ultimately over-burden front-line employees with unnecessary – and strategically misaligned – complexity. These managers might have the best intentions to expand the business or chase a new opportunity, but their ad hoc decisions don’t receive the scrutiny that should be given for a new business direction.

When these decisions move downstream to the operator, it’s common to see the operator become overburdened, and that can lead to a number of problems: long lead times, quality misses and external failures, to name just a few. Managers at this point commonly look to improve quality at the source, but they should be looking in a mirror, asking, “Should we be doing this activity at all?”

Reducing complexity creep starts by working to better understand the customer and value stream delivering the products and services. This allows for daily sorting — Is this “in” or “out?” — to stay seamlessly aligned with the strategy. Before thinking about how to execute on a new project or customer, managers should step back and ask a more fundamental question: "Why?"

Rick Guba, Executive in Residence, Management Sciences Department at The Ohio State University

The most frustrating form or waste is the waste of human potential. I see organizations focus on teaching tools and miss the focus of capturing people’s hearts and minds. This lack of people focus is a root cause of why improvements don’t sustain and why organizations get locked into “events” of improvement instead of a “culture” of continual iterative improvements.

The change in my mind is to create an army focused on “coaching,” not managing. The ideal coach is one that pulls out of each one of us more than we would have achieved on our own. The coach does not run the plays for us but rather arms us with skills, behaviors and passion to go as a team together to the impossible goal.

You can learn more from these distinguished OSU faculty at LEI's upcoming OSU workshops. Peg Pennington will teach "Root Cause Analysis" and Rick Guba will teach "Lean Office: Making the Invisible Visible." More information is available on our workshop calendar.

Save

The views expressed in this post do not necessarily represent the views or policies of The Lean Enterprise Institute.
Search Posts:
Root Cause Analysis
Peg Pennington
The Work of Management
By Jim Lancaster
Was this post... Click all that apply
HELPFUL
9 people say YES
INTERESTING
23 people say YES
INSPIRING
10 people say YES
ACCURATE
9 people say YES
Related Posts
10 Comments | Post a Comment
Prateek Vasisht October 25, 2017

The most frustrating waste I've seen is paradoxically, over analysis, especially when analysis does not tie to delivery. LEAN is very particular about robust analysis but when that analysis is not matched by delivery, then the not only effort but best effort is wasted. 

Reply »

Uma Rai Bangalore June 27, 2018

Uma Rai http://uma-rai.com is the most growing companion service provider in the garden city. We https://dubaifunclub.com have large number attractive companion girls with us to serve our valuable clients across the globe. The website is extremely different from all other common companion service providers in Bangalore because our hot executives are highly talented to serve real girlfriend experience to our clients.

Reply »

alisha jonwal August 28, 2018

I am glad to see this kind of brilliant informative post and all the details are awesome in this post. https://www.dwarkaescorts.com/ratesforcallgirlsindwarka.php

Reply »

Anamika September 02, 2018

Hi are You want fun with world beauty escorts Service, our agency also give Best escort service in Mumbai with completely comfortable with escorts, just looking sexy escort service with beautiful escorts girls our Service offer the Best price at http://www.worldbeautyescorts.com/ ;

Reply »

Anamika September 02, 2018

Very nice post keep going http://www.worldbeautyescorts.com

Reply »

ROLIE September 02, 2018

Are you feeling lonely in a new city? We provide good dating for you with the right partners in the Mumbai Escort Service, through which you can visit our independent Mumbai Escort Service Achievement Girls You can enjoy the way Mumbai Escort is available for each, Mumbai Escorts time.http://www.escortserviceinmumbai.org

Reply »

mila September 02, 2018

Do you want all the Escorts services for the city of Mumbai? We can provide you the good location of the proper escort service in which the available Escort Service in Mumbai will be the perfect entertainment for you. We are the best Escorts and Escorts services in this category in Mumbai. Escorts service to be provided will prove to be good for you in Mumbai
http://www.selectescortsmumbai.com

Reply »

Kael September 02, 2018

The first Escort service in Mumbai is provided by us, for which you have a very good upper level. We are provided with the Escorts Service in Mumbai. Do you want to get a good contact for the Mumbai Escort Service? With proper association of Mumbai Escort Agency will be done by us, with full consent, you will have an independent Escorts in Mumbai. Get now Mumbai escorts http://www.mumbaiopenlips.com

Reply »

Aisha Paal September 03, 2018

Pune Russian Escort begins with, yet it is the truth. Find the opportunity to fathom our stunning energetic VIP Escorts in Pune, and contribute the fine imperativeness of your life. It reasonably a subject of few calls, and you will wind up with the best Russian Model Escorts Pune, near to strategies for. Fascinating to keep on refreshing? Divert into a person from our Pune Escort fingers and let us help you with interpreting the fun piece of Pune Russian Escorts objects of romance.

http://www.aishapaal.com

http://www.aishapaal.com/gallery.html

Reply »

Mumbai Escorts September 11, 2018

Mumbai Open Lips offers you a high profile escort service in which the available VIP call girl is ready to meet you every time we are most capable of providing the best high profile escort services in Mumbai. Mumbai offers escort services with beautiful girls for http://www.mumbaiopenlips.com

Reply »

Search Posts:
Root Cause Analysis
Peg Pennington
The Work of Management
By Jim Lancaster
Standard Work Roundup
A Sweeter Type of Lean
A Week of Kaizen in Just One Day
Are Your Processes REALLY People-Centric?
Ask Art: Is Lean Inward-Focused?