Is your company or department struggling to engage employees? Then learn from LifeWay Christian Resources, which moved away from a hierarchical, tool-oriented approach for continuous improvement training to a focus on engaging and developing people with thematic events and instruction.
“The manager that tried to implement it the first time just did a top-down approach," said Nicole Hudson, continuous improvement manager, at the LifeWay distribution center in Lebanon, TN. "He was 100 percent you’re going to do what I tell you to, and you have no input in this, even though the employees are the ones that do the jobs daily.”
A big factor in getting people on board the change effort was matching training to the company’s faith-based mission and vision. For instance, when developing lean training materials, the DC uses stories from scripture. “It really drives the points home with our employees,” said Hudson.
Watch the video interview then get more examples of how LifeWay shows respect for people by reading the LEI case study