John Grout is dean of the Campbell School of Business at Berry College, Rome, Georgia, and the David C. Garrett Jr. Professor of Business Administration. John has researched mistake-proofing extensively for the past 17 years. In May 2007, John’s book “Mistake-Proofing the Design of Healthcare Processes” was published by the Agency for Healthcare Research and Quality as a government document that is distributed free to the public and can be downloaded here (pdf). In 2004 John received the Shingo Prize for his paper, The Human Side of Mistake-Proofing with Douglas Stewart.
John has worked with numerous hospitals, health care systems and medical firms including governmental agencies in the US and UK. John has also been involved in working with firms on mistake-proofing including Automotive, Aerospace, and other manufacturing firms. John has also taught at the Pennsylvania State University and Southern Methodist University. He has taught courses in operations and service management, quality, statistics, process improvement, quantitative methods, and materials management. John has managerial experience in scheduling and production control in the semiconductor industry working for a subsidiary of N.V. Philips. He has a Ph.D. from the Pennsylvania State University in Management Science and a bachelor’s degree from Brigham Young University in Operations and Systems Analysis.