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Dr. Darlene Dumont

Dr. Darlene Dumont

Public Service Program Director, Lean Enterprise Institute
ddumont@lean.org

Dr. Darlene Dumont has over 27 years of diverse business experience with demonstrated results in organizational transformation, executive coaching, systems-thinking, scientific problem-solving, strategy deployment, consulting, curriculum design for universities and organizations, project management, and organizational design (OD). She has worked in a variety of industries to include healthcare, aerospace, nuclear, insurance, academia, and the Dept. of Defense. She is a retired officer of the Air National Guard and, prior to becoming a lean practitioner, was an accountant.

Darlene began her lean journey while working in the aerospace industry in 2000 and has since applied that knowledge to many processes and organizations and transferred the learnings to hundreds of people as an advisor, trainer, consultant, and professor. In 2012, she completed her doctorate while working in healthcare. Her action-research combined a variety of models and concepts to compliment lean thinking and practice and resulted in a methodology called “Relationship-Centered Lean™.” The approach empowered and engaged multi-disciplinary staff throughout the hospital and resulted in a 40% reduction in patient falls within 18 months.

Articles by Dr. Darlene Dumont
Towards a More Perfect (i.e. Lean) Union
"Over the past few years, we have seen an upward trend in the number of government agencies and states beginning to explore and practice the “true” meaning of lean and lean transformation," writes Dr. Darlene Dumont. Learn why she suggests that the practitioners leading these efforts should network and share ideas amongst each other. More »
Your Conversations on Lean Thinking and Practice in Healthcare
Check out the conversation topics (and report outs) from the Open Space learning session at the Lean Healthcare Transformation Summit last week in LA! More »
Workshops Taught by Dr. Darlene Dumont
Capturing the Value of Lean This workshop will show the connectivity between the various types of lean tools, techniques and concepts and how the benefits of using lean can be captured in both quantitative and qualitative aspects. Participants will be asked to bring specific problems or challenges with them to this workshop and throughout the day, "real-life" examples, applicable to their situation, will be given to show how to capture the benefits of lean based upon their specific need. More »