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Karyn Ross

Karyn Ross


An experienced lean consultant, coach and practitioner, Karyn Ross is the coauthor, with Jeff Liker, of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused specifically on services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance, financial services, HR, transportation and retail. Using her unique approach, Karyn teaches people how to combine creativity with lean practices to ensure that every customer receives exactly what they want, when they want it, right the first time with a personal, human touch.

Articles by Karyn Ross
Don't Just Go Back--Go Forward...With Kindness and A Little Creativity!
As we all grapple with ongoing changes imposed by the Covid-19 virus, we have reflected deeply, and humbly share the following new ways that will bring value and benefit to people, animals and our planet. More »
How to More Effectively Change Mindsets through Coaching
In her many years as a coach, Karyn Ross has found an alternative to the current paradigm of changing mindsets. The Lean Post recently sat down with Karyn to hear about this new approach and the psychology behind it. More »
PDCA: The Scientific Method or the Artistic Process?
What does lean have to do with art? Lean practitioner and sculptor Karyn Ross says the two really aren't so different at all. What do you think? More »