With nearly 20 years of experience in complex healthcare systems in both the US and Canada, Cindy brings a seasoned perspective to improving process and organizational performance. Currently Cindy is a Lean Coach with the Michigan Quality System at the University of Michigan Hospital and Health Systems. In addition to facilitating teams and departments through lean transformation initiatives, she leads several Lean Healthcare education courses including advanced A3 problem solving and coaching courses for leaders, and applied courses in PDCA cycles of improvement for medical residents and fellows.

Prior to joining University of Michigan, Cindy was with Vancouver Coastal Health in Vancouver, BC where she focused on the development course for healthcare leaders in Lean Management. She holds a Masters in Communication in Organizations from Ball State University as well as a Masters in Theology from Regent College in Vancouver, BC.