Lean coach/facilitator email@example.com
Trained as a Master Black Belt in Lean, Brent believes foundational concepts such as trust, respect, and communication drive more organizational improvement than complicated (and pricy) alternatives. When not working, Brent promotes simplicity in process through a series of short, illustrated books called the Common Sense Collection at commonsensecollection.com.
Articles by Brent Hostler
Are You Serving "Internal Customers" or Your Real Customer?
Are teams in your organization working in silos? Do processes feel fractured? Do upstream or downstream steps occurring in different silos adhere to internal service level agreements? If so, Brent Hostler says, it's worth asking if you're team members may be striving to reach outcomes many steps removed from what your customer actually wants. More »