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Jeff Foster

Jeff Foster

Director of Performance Improvement, San Diego Zoo

Jeff is responsible for maximizing the organization’s operational efficiency. As part of his role, he implements and maintains continuous process improvement techniques and practices at the San Diego Zoo, San Diego Zoo Safari Park, and San Diego Zoo Institute for Conservation Research, allowing the overall organization to continuously develop more effective and profitable business practices.

Jeff joined San Diego Zoo Global in 2011, after serving as an operational consultant within Operations Support for the North American division of Starwood Hotels and Resorts. His six sigma and lean experience helped Starwood improve hotel operational performance and maximize room revenue. He was also part of the four-person team responsible for lean program implementation at 440 properties across North America. He has over 20 years’ experience in process improvement, leadership development and coaching, and hotel operations with multiple hotel companies including Hyatt, Marriott, and Walt Disney Resorts. Jeff is certified in six sigma, lean, organizational capacity, and leadership development methodologies.

Articles by Jeff Foster
No Mani Pedi, But Keepers Improve Elephant Foot Washing
Supporting process owners includes stepping in for zoo keepers when their better idea for washing an elephant’s foot gets rejected as this Lean Talks video explains. More »