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Tom Shuker

Tom Shuker

Tom is a 30-year veteran in various manufacturing environments within General Motors Corporation. Tom has also spent two-years at New United Motors Manufacturing Inc. (NUMMI), the GM-Toyota joint venture, working within the Toyota Manufacturing System and performing lean assessments of Toyota facilities in Kentucky and Japan. Tom has co-authored two books on Lean, Value Stream Management and Value Stream Management for the Lean Office, both published through Productivity Press, Inc. Tom is also a co-author of Mapping to See – A Value-Stream Improvement Kit for Office and Service, published by the Lean Enterprise Institute. He has a Bachelor of Science degree from Michigan State University, and an MBA from Western Michigan University. He currently aids companies implementing lean through an investment group that purchases small manufacturing firms and helps turn them around and as a member of the consulting group Lean Transformations Group.
Articles by Tom Shuker
If It’s Good Enough for Cars... How Lean Manufacturing Principles Can Help Heal What Ails Us in the Healthcare Business
Healthcare providers could dramatically reduce harm to patients and control skyrocketing costs by adopting two lean management concepts:1. Understand what adds value to the customer.  2. Take a product line approach to managing and delivering patient careIn a “Change This Manifesto,” Judy Worth and Tom Shuker, two of the co-authors of Perfecting Patient Journeys explain how these concepts would work in healthcare. More »
Books by Tom Shuker
Perfecting Patient Journeys Perfecting Patient Journeys
Perfecting Patient Journeys is a guide to value-stream improvement for leaders of healthcare organizations who want to implement lean thinking and engage employees in solving problems in order to deliver better and more efficient care. Readers will learn how to identify and select a problem in the performance of a value stream, define a project scope, and create a shared understanding of what's occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and hopefully work together to make that vision a reality. More »
Workshops Taught by Tom Shuker
Key Concepts of Lean Designed for individuals and teams that want to gain a better understanding of the components and underlying philosophy of lean, based on the Toyota Production System (TPS), and how the elements and philosophy work together to create a Lean Enterprise. More »
Lean Problem Solving Harness the DNA of successful, sustainable lean implementations. You'll learn and practice the PDCA (plan-do-check-act) problem-solving method in this interactive workshop. More »
Value-Stream Mapping for Healthcare This interactive workshop demonstrates how to apply lean principles and value-stream mapping, a fundamental and critical tool, to make fundamental improvements in a healthcare organization's clinical/administrative processes. See how these principles apply to the processes such as emergency medical care, pharmacy, diagnostic procedures (lab and radiology), patient registration and discharge, records, and billing. More »
Value-Stream Mapping: a Methodology for Sustainable System Improvement This interactive workshop takes you through EVERY step of the value-stream improvement process: preparation before mapping, current-state mapping, problem solving to design the future state, managing implementation of a lean transformation to plan, and continuing to support the value stream after implementation. More »