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Facilitating Reflection for Learning and Improvement (1 Day Class)

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Most know that Plan-Do-Check (or Study)-Adjust is the cycle (the engine) that drives problem solving and continuous improvement and process management for lean.  Many know that the engine runs best on facts obtained by seeing and hearing firsthand to grasp the actual conditions of problem situations.  But few realize (or at least practice) the most critical part of the PDCA cycle for experimentation and learning – Reflection on the differences between planned and actual outcomes and actions that are found in Check or Study.

It is through reflection that we get the real benefit of following the PDCA cycle by gaining knowledge we can use to continually improve our capability to consistently perform to levels needs by our customers and our businesses and organizations.

What is reflection?  We execute things like countermeasures, work flow and work method changes, project plans and improvement strategies with the belief they will produce certain results.  Check is where we find out what we have to show for our efforts.  

But the PDCA process is not the same as trial and error where the only question is usually did we get the results we expect, and typically if the answer is “no” we drop the method used and move on to another.  Check in the PDCA cycle involves more than just looking to see what results we got.  We also want to learn how and why we got the results we did.  That is what reflection is – asking the exactly what the results are and what did we do or not do that produced those results.

This program will explore the nature and importance of reflection and give you  opportunities to learn and practice the basic skills for leading the process of reflection.  As with the other programs in the Skills for Coaching to Develop sequence, the focus will be on using humble inquiry questioning to facilitate others in reflecting.

Outline:

Here’s what you’ll learn andand capabilities you will practice:

  • Leading the basic process of reflection in one-on-one situations;
  • Facilitating reflection of problem-solving activity and rapid learning experiments;
  • Facilitating reflection in plan versus actual reviews;
  • Facilitating reflection at the end of projects to decide how to sustain, continue and/or adjust;
  • Self-refection as a way of leading continuous improvement;
  • Listening to sense soundness of PDCA thinking and ask the right question at the right time;
  • Using humble inquiry questioning to develop PDCA thinking and maintain responsibility.

 

Instructor:

Workshop Suggestions:
To maximize your learning experience we recommend that prior to attending this program you take following workshops or have a good understanding of the concepts presented within them.
This program is offered at customer facilities only, as an on-site workshop. If you have any questions or want to bring this workshop to your organization, please contact Deborah McGee, Learning Activities Manager at dmcgee@lean.org or 617.871.2944.