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Design the Work, Design the Experience (2 Day Class)

Learning Objectives

By taking this course, participants will be able to…

  • Explain how and why meaningful organizational change starts with redefining the value-creating work of the business.
  • Practice and demonstrate through hands-on activities the means to make work meaningful through lean thinking.
  • Engage and draw out the creativity of a workplace using learned and observed techniques from walking the gemba.
  • Create “repeatable routines” that are easy to train and learn.

The best lean practitioners would agree that a transformation is built on a foundational understanding of the work. The ability to design the work and create a better worker and customer experience is a key dimension of the Lean Transformation Framework.

The Lean Enterprise Institute (LEI) is proud to present a specially designed experience.

On Day 1 of this two-day course, transformative, classroom-based learning experience on the nature and essence of work.

Value creating work, essential non-value creating work & waste. Spend more time doing the former and less time doing the latter.  Conceptually, this is not new to lean thinkers and practitioners.  Many of us can even recite all seven wastes with little effort.  

But, how exactly can these concepts be applied to meet real business challenges?  To solve critical problems related to quality, lead time, cost, and safety?  In other words, how might they be applied to improving the WORK?  And beyond that, how could an effective work “routine” be created and trained so that positive change is sustained?

Over decades of use, the techniques from Training Within Industry (TWI) have proven useful to team leaders in managing their teams to do and improve their WORK, effectively.  In this workshop, participants will be introduced to these techniques and practice using them.  They will also explore how the underlying concepts apply to all WORK, at all levels of an organization.   

Topics will include identifying work as value add, non-value add, or waste; creating the necessary physical conditions to enable standardized work; and supporting visual control and operator rhythm via continuous flow.

On Day 2, you will bring your learnings from Day 1 at a local gemba through the lenses of both the worker and the customer; step back into a simulated learning experience to apply learning.

Through this unique combination of classroom instruction and hands-on, gemba-based learning, you will learn about the importance of understanding the work and the experience it creates.


Locations and Dates for Design the Work, Design the Experience

No offerings of this workshop are scheduled at this time. Please check back again soon.

Price: $1,600.00
Price includes all participant materials, breakfast, lunch and snacks each day

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Cancelation Policy
Our workshops are designed to cater to a limited number of participants.  If you must cancel a workshop registration, you will be given a full refund up to four weeks before the workshop. A cancelation occuring within four weeks of the workshop will be subjected to a $350 cancelation fee.  Substitutions may be made at any time prior to the start of the workshop. To cancel a workshop registration, please call LEI at (617) 871-2900.