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Management System Experience at Herman Miller (4 Day Class)


This is a four day, hands on shop floor experience in which participants will experience a “day in the life” of each component of the Herman Miller Performace System (HMPS) management system:

  • Operator
  • Conveyance
  • Facilitator
  • Work Team Leader
  • Operations Manager,

as well as daily reflection with leaders on their learning.

Although the learning experience is organized in the manufacturing setting, it is universal and translatable to all industries and sectors.

The course is conducted at Herman Miller premises in Holland, MI.

We intentionally keep the learning group small to ensure an ideal student-to-teacher ratio and specific attention to each student in a group.


The workshop week is organized as follows:

3:00pm - 4:00pm

We begin the week on Monday at a cozy pub in Holland, MI with introductions, a review of expectations for the week, discussion of “The High Velocity Edge” (part of your pre-work materials) and general Q&A.


5:30am - 3:00pm

Participants will spend the day as a team member, working hands-on in both assembly and conveyance. This provides an opportunity to feel the pace of customer demand and the elements needed to create an Andon condition. Participants will also experience the value of a job instruction (JI) approach to training.


6:00am - 3:00pm

This will be another hands-on day working with a Facilitator, the primary problem-solver in an area. Participants will see how successful Facilitators support and engage the team members and use the visual management system to highlight and prioritize problems. You will have the opportunity to take a systematic approach to solving a team member struggle utilizing PDCA (plan/do/check/act) methodology.


6:00am - 3:00pm

Participants will see how the Work Team Leader (WTL)/front line Supervisor interacts with the visual management system and their Facilitators to ensure that both the needs of the team member and the customer are met.


6:00am - 3:00pm

Participants pull back one more step in the management system to see the visual management system through the eyes of the Operations Manager, as well as the overall impact of meeting the customer’s needs by engaging and developing their people.



Upon completion, participants will understand the cultural implications of Lean and will have observed a management system designed to:

1)     highlight problems in the moment;

2)     swarm problems and solve them systematically;

3)     capture learning and spread it throughout the organization and

4)     develop people to do 1, 2 and 3.

The above four capabilities are described in “The High-Velocity Edge” by Steven J. Spear as key factors that empower high-velocity organizations to be innovative, functionally integrated and continually self-improving.


This course is suitable for managers and other professionals that are strongly positioned to influence their team's culture and the structure.  

According to our experience, the organizations will benefit most if they have:

  • already started their Lean Transformation,
  • leadership that demonstrates active support and commitment to the Lean Transformation, and
  • clear business and learning needs

This course is useful for organizations from various industries and sectors, as the Lean concepts covered are universal.




Locations and Dates for Management System Experience at Herman Miller

No offerings of this workshop are scheduled at this time. Please check back again soon.

Price: $5,000.00
Price includes all participant materials, breakfast, lunch and snacks each day

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Cancelation Policy
Our workshops are designed to cater to a limited number of participants.  If you must cancel a workshop registration, you will be given a full refund up to four weeks before the workshop.  A cancelation occuring within four weeks of the workshop will be subjected to a $350 cancelation fee, with the exception of the Herman Miller tours which with incur a cancelation fee of 50% of total paid.  LEI will not be held personally responsible for any incidental cost incurred (hotel, airfare, change fee, etc).  To cancel a workshop or tour registration, please call LEI at (617) 871-2900.