Online - Introduction to Problem Solving
Problem solving is critical to every position in every industry.
In this course, you will learn to grasp the situation at the gemba (where the work is done) and use all your senses to understand what is truly happening. All too often, people create countermeasures to perceived problems without digging deeper, asking the right questions, and thinking more. Learning to grasp the actual situation is paramount to identifying root cause(s) of the problem and solving it.
Throughout the entirety of the course, we use a case example to illustrate the problem-solving approach as you are learning. In addition, you will deepen your understanding by applying this new way of thinking to a problem of your choice.
This course breaks down lean problem-solving concepts and techniques into simple, easily understood pieces. Take a moment to review the breakdown in the 5 Whys of Problem Solving:
- Build a foundational understanding of problem types and problem solving
- Identify the four types of problems
- Apply A3 thinking to solve problems
- Clearly define problems, beginning with grasping the situation at gemba
- Learn to break down vague problems to specific problems that can be solved to root cause
- Lean Transformation Framework
- How We View Problems
- Lead with a Questioning Mindset
- What Is a Problem
- Four Types of Problem Solving
- Make the Problem Clear
- Introduction to the A3
- A3 as Good Storytelling
- It’s not a Template
- Problem Solvers
- The A3 Process
- Jumping to Conclusions
- Not Grasping the Situation
- What Is the Ladder of Inference
- Grasp the Situation at Gemba
- Problem-Solving Funnel
- Five Whys
- Choose Countermeasures
- Countermeasures vs. Solutions
- PICK Chart
- Create Your Plan
- It Takes Two to A3
Below is a sample of some of the course content. Your professor for this course is John Shook, author of the best-selling book Managing to Learn which is widely considered to be the go-to book for problem solving. Have questions about this course? Contact us at email@example.com.
Please note, you have 120 days to access and complete this course.
Problem Solving (45 minutes), What is an A3 (2 hours), Your A3 6.5 hours
Time estimates are teaching content only. Work-based activities may take 10+ hours.
About Our Partnership
Introduction to Problem Solving is an innovative online course developed by the nonprofit Lean Enterprise Institute (LEI), a global leader in lean management thinking and practice, in partnership with the Isenberg School of Management at the University of Massachusetts Amherst.
With a mission to make things better through lean thinking and practice in order to create more value and prosperity while consuming the fewest possible resources, LEI conducts research, teaches educational workshops, publishes books and ebooks, runs conferences, and shares practical information about lean thinking and practice through lean.org.
The LEI/Isenberg School partnership will give you an exclusive educational opportunity to earn graduate level academic credit from the University of Massachusetts Amherst with a companion course offered by the Isenberg School tentatively scheduled for Spring 2018. By taking part in this partnership you’ll receive, among others, the following benefits:
- A deeper understanding of Lean Management and how to sustain it
- Access to LEI’s decades of thought-leading content and research about Lean Management
- Learn from and engage with top-rated Isenberg faculty
- Be better prepared to apply to the Isenberg MBA Program
- Discounted tuition