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Managing to Learn at the Gemba (1 Day Class)

Writing an A3 involves going to see at the Gemba. But see what? And how? That takes practice.

Managing to LearnAttendees observing the work at the gemba.

Managing to LearnAttendees investigating a problem at the gemba.

This session builds capability to effectively observe the gemba in a purposeful way and to define a clear problem to solve. This is built off of the fundamental framework of A3 thinking from Managing to Learn by John Shook.

During the course of this intensive, one day class, learners will be introduced to the book and concepts of the A3 framework of Managing to Learn (MTL). They will either be taken to observe and investigate a real problem to solve at a local gemba site or use a manufacturing simulation. Using the approach of MTL, they will clarify, investigate, grasp the current situation, and consider countermeasures to the specific problem they are working to solve.

Learning Objectives: 

  • Build capability to problem solve based on the A3/Managing to Learn framework: Background - Current State - Target State - Root Cause Analysis - Countermeasures - Plan
  • Sharpen capability to effectively "grasp the situation" of the gemba
  • Learn to coach based on pursuit of the facts

Perhaps most importantly, they will learn techniques to coach one another on the specific problems they are working on. This coaching will focus on how to ask questions to pursue the facts of the gemba.

Who Should Attend: 

  • Line managers, from frontline supervisors to managers, directors to vise presidents and other executives 
  • Staff resources for coaching, problem-solving, quality, and continuous improvement 

Prefer not to travel?

  • You can also take this class remotely. Find out more here.

Additional Note: Each participant will receive a copy of Managing to Learn in the workshop. . 


Workshop Suggestion:
To maximize your learning experience we recommend that prior to attending this program you take following workshop or have a good understanding of the concepts presented within it.
Locations and Dates for Managing to Learn at the Gemba

No offerings of this workshop are scheduled at this time. Please check back again soon.

Price: $800.00 ($700.00 if the participant is taking 2 or more workshops at one location)
Price includes all participant materials, breakfast, lunch and snacks each day

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Cancelation Policy
Our workshops are designed to cater to a limited number of participants.  If you must cancel a workshop registration, you will be given a full refund up to four weeks before the workshop.  A cancelation occuring within four weeks of the workshop will be subjected to a $350 cancelation fee.  LEI will not be held personally responsible for any incidental cost incurred (hotel, airfare, change fee, etc).  To cancel a workshop registration, please call LEI at (617) 871-2900.