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Value-Stream Mapping for Healthcare (1 Day Class)

This interactive workshop demonstrates how to apply lean principles and value-stream mapping, a fundamental and critical tool, to accomplish what many healthcare organizations find difficult to do: make fundamental improvements in their clinical/administrative processes. You will see how the key elements of lean thinking and value-stream mapping apply to the primary and secondary processes of healthcare organizations, such as emergency medical care, pharmacy, diagnostic procedures (lab and radiology), sterile processing, case management and patient registration, discharge, records and billing. By learning to identify key processes to tackle, draw an accurate current-state map of each process, apply lean principles to envision a leaner future-state for each process, and implement the future-state in a way that can be sustained, you will develop a methodology that leads to improved outcomes and true continuous improvement.

Through instruction, discussions, group activities, and hands-on exercises, you will learn how to:

  • Identify a clinical/administrative process for improvement
  • See the entire value stream
  • Map the value stream to identify value and improve performance
  • Redesign the value stream for improved cost, service, quality and safety
  • Create simple lean metrics to understand and manage the performance of the value stream
  • Connect improved organizational communication with desired financial and clinical outcomes
  • Improve response and service to patients and other customers

Course Outline:
Lean In Healthcare

  • Crisis in healthcare
  • What lean can do for healthcare?
  • Examples of successful lean efforts in healthcare (video)

Lean Thinking

  • Work, work process, customer, supplier, value, value stream, lean
  • The fundamental approach of lean
  • Key lean principles
  • What it means for a healthcare organization to be lean

Maximizing Value in Healthcare Value Streams

  • Distinguishing types of work: value creating, incidental, and waste
  • 7 types of waste
  • What waste looks like in a clinical or administrative process

Current-State Value-Stream Map

  • What is a value-stream map? Benefits of value-stream mapping for administrative/clinical processes
  • Current-state mapping icons
  • Process metrics supporting value-stream transformation
  • Use of the value-stream mapping tool to document and analyze a current-state map
  • Case study: apply lean thinking to develop a current-state map for an Emergency Department

Future-State Value-Stream Map

  • Lean clinical/administrative process in value-stream terms
  • Identification of the problems to be addressed in a future-state design
  • Future-state mapping icons
  • Case study: Use a 5-step process to develop a future-state map of the Emergency Department
  • Summary of results: potential impact of the changes made in the future-state map

Achieving the Future State

  • Recommendations to improve planning and implementation
  • What you need agreements on to create a plan
  • Goals and Actions
  • PDCA: the driving force for successful future state implementation
  • Development of meaningful metrics to assess the effectiveness of improvements

Who Should Attend:
You will benefit most from this workshop if you are a healthcare executive, physician, nurse, allied health, environmental services, or other healthcare administrator who wants to move your organization to become a safer, more effective and efficient provider of patient care.

If you have tried many times to improve your processes but the improvements never seem to sustain themselves, then this workshop is intended for you. It will offer you a methodology that will lead to documentable and sustainable improvements in both your processes (value streams) and their outcomes.

This program is offered at customer facilities only, as an on-site workshop. If you have any questions or want to bring this workshop to your organization, please contact us at info@lean.org or 617.871.2900.