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TWI: Job Instruction (1 Day Class)

Standard work is widely recognized as a cornerstone of the lean transformation.  Each successful completion of a standard task validates the hypothesis that the work is properly designed, that the worker is adequately trained, and that operating conditions are normal.  Standard work provides a foundation upon which deviations from these desired conditions can be most quickly recognized and corrected.  It also provides a baseline for continuous improvement or kaizen.

Training Within Industry (TWI) is a program developed by the United States during World War II. At the beginning of the war, the US government made a commitment to support the Allied Powers by supplying them with arms and other necessary materials. To support the increase in production, thousands of workers came to the workplace, but only few of them were properly trained to be able to do what was required of them.  Another critical shortage was among supervisors who could organize and train workers. All of those new workers and supervisors needed to be trained within a short period of time. To address the problem, the government created the TWI program which documented practical methods by which any organization could create work standards and effective training practices.

Later on, the TWI principles and methodologies were used by Toyota to help the company develop work standards and effectively train workers to use standard work as the basis for continuous improvement.

This workshop will provide an overview of TWI with a focus on the Job Instruction program.  Job Instruction is The Way to get A person to Quickly Remember how to do A job Correctly, Safely, and Conscientiously.  These work standards then provide the foundation for employee engagement, continuous improvement and problem solving.

You will learn how all elements of TWI help an organization create skilled and engaged work teams capable of solving effectively problems within their area of responsibility. You will understand the principles of job instruction and why on-the-job coaching and development is more effective than classroom-based training. You will be introduced to the steps of good, structured instruction and how they need to be implemented in the work environment.

Course Outline:

This one-day workshop includes a mix of lecture, discussion and hands-on exercises.  You will learn:

  • The five basic needs of a Leader/Trainer
  • Overview of the Job Instruction program, including how to break down work and instruct using the TWI 4-step method
  • The practical relationship between standard work and problem solving
  • Suggestions on how to implement JI training programs

Who Should Attend:
This course is designed for leaders who wish to learn more about TWI and seek practical recommendations on how to help employees and organizations connect their work with continuous improvement and problem solving.


Suggested Reading for this Workshop:
This program is offered at customer facilities only, as an on-site workshop. If you have any questions or want to bring this workshop to your organization, please contact us at info@lean.org or 617.871.2900.