Online Webcast Key Concepts of Lean in Healthcare
This webcast is designed for individuals and teams working in Healthcare who want to gain a better understanding of the principles, tools, and underlying philosophy of the lean management system. Offered in four 2-hour modules over a 2-week period, this course demonstrates the application of lean methodology to healthcare settings, incorporating examples from many departments and patient pathways, with special emphasis placed on balancing core lean principles of continuous improvement and "respect for people."
"Hospitals do many wonderful things, but a senior leader at a prestigious university hospital summarized their internal challenges by lamenting that "we have world-class doctors, world-class treatment, and completely broken processes."
"To get to the point where all people have access to high-quality healthcare, affordably, we must focus our attention on how the healthcare delivery system determines cost and quality. Then we need to change that delivery model entirely."
Progressing from module to module, you will learn how lean thinking and techniques can help you deliver measurable improvements in patient outcomes: improved quality, less harm due to preventable errors, better access, shorter waiting times, and better service. These patient benefits come from a joint focus on improving the work life for medical providers and hospital staff, improving processes to prevent systemic errors, reducing stress levels, and reducing waste so that hospital personnel can spend more time on and focus more on patient care. The hospital or healthcare organization benefits in a long-term perspective due to reduced capital costs and ongoing expenditures, growth opportunities created by freed-up capacity, and an improved reputation that results from better quality and service.
Assignments that you will receive after each module will allow you to share your learnings with colleagues and apply what you learned to your work.
- Where does "lean" come from? How does a methodology with roots in the automotive industry apply to healthcare?
- Why should our healthcare organization pursue lean? What core problems do we need to solve? How would we measure success with our lean efforts? Examples and results from the world's leading lean hospitals.
- What are core lean principles and concepts in a healthcare setting? Key building blocks of the lean organization: Purpose, Process, People and Problem Solving.
Fundamentals of lean thinking:
- Defining "value" from a customer and patient perspective
- Identifying "waste" and non-value-added activities
- Identifying and improving value-streams
- Creating better "flow" for patients and processes
Overview of commonly used methods, with healthcare examples:
- Value-Stream Mapping
- Standardized Work and Checklists
- Heijunka (level loading of work and patient demand)
- Kanban and Materials Management
Overview of commonly used methods, with healthcare examples (continued):
- Visual Management
- Error Proofing
- Kaizen and Continuous Improvement Practices
- A3 Communication and Problem Solving
Lean Management and Culture
- Key lean management principles
- Engaging employees in continuous improvement
- Creating a "no-blame" improvement culture
- Improving processes through measuring results in a constructive way
- Sustaining lean improvements
How to Get Started
- How to identify and prioritize lean activities?
- How to define and communicate purpose and goals?
- Commonly used lean implementation strategies, including Rapid Improvement Events and Lean Transformation approaches
Who Should Attend:
Individuals or teams with little to moderate experience and exposure to lean who are looking to increase their understanding; front-line clinical or professional staff, physicians, managers, and senior leaders who want an understanding of the total scope of implementing lean in a healthcare setting; cross-functional and cross-level teams are encouraged to attend together.
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