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Toyota Kata at Zingerman's Mail Order

This month's Toyota Kata video is about the early days of TK practice at Zingerman's Mail Order. Decision-making can be moved more to the teams in an organization, if that's combined with teaching people a scientific way of making decisions and navigating. Practicing the starter routines of TK helps develop scientific-thinking skills and mindset.

Mike Rother | April 2018
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