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Value-Stream Mapping for the Office and Service

Dager, Joseph
6/9/2010

Whether you are fixing a manufacturing or office value stream, lean is “about the creation of a problem solving and fast-learning culture,” said Jim Luckman, a faculty member at the nonprofit Lean Enterprise Institute.  Luckman who has been a manufacturing plant manager, an R&D center manager, and head of a small startup company, recently discussed how to apply value-stream mapping in nonmanufacturing value streams with Business901 podcast host Joe Dager. One of the workshops Luckman teaches for LEI is on Value-Stream Mapping for the Office and Service